PYMNTS
DECEMBER 27, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Through Enova Decisions, we were able to innovate and optimize our operational payment processes by building and implementing our Smart ACH™ solution.
FICO
MARCH 7, 2022
Digital communications options vary across the customer lifecycle, whether it’s for onboarding, account notifications, fraud alerts, or collections. Operational efficiency is poor. Working with Customer Communication Services has improved the PSECU customer experience and changed the credit union’s perspective on communication. .
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FICO
JANUARY 11, 2022
Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! You need to establish a learning culture where you can rethink the way your organization operates. An incorrect customer address poses ?little Respect the data.
Payments Source
JANUARY 1, 2018
Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Three areas caused the most distress in Q3 2017: Dated or inaccurate data impedes effectiveness of marketing operations. Difficulty creating a consistent, multi-channel customer experience. Customer experience solutions.
PYMNTS
DECEMBER 31, 2018
Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. As they open new stores, they do so with a complete mentality change and a much more diverse approach to the customer experience and self-service.
FICO
NOVEMBER 16, 2022
65% of the respondents indicated that their companies plan to increase operational expenditure for fraud management anywhere from 5% to 20%+. Rounding out the top three concerns were preventing reputational damage from failure to tackle fraud (56%) and operational costs in monitoring/investigating fraud (51%).
PYMNTS
JANUARY 22, 2021
As digital took center stage for much of 2020, banks and credit unions operated in a much more dynamic model. Customer experience transcended channels, and we all learned to harness the organization and technology to connect experiences with customers in a more profound way. It’s been a year of rapid change.
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