South State Correspondent

OCTOBER 28, 2022

While last year was dominated by crypto, this year, the themes were mainly around fraud and identity (both conferences). Almost every bank and brand we spoke with will increase their investment in these two areas for 2023. This was followed by a focus on banking-as-a-service, embedded finance, open banking, Web 3.0,

Conference 195

Conference Technology Las Vegas Trends 195

Gonzobanker

DECEMBER 19, 2022

In January, we were discussing crypto and the need to formulate customer crypto strategies. In December, the founder and CEO of Crypto Exchange company FTX was arrested in the Bahamas (yah, don’t ask) and charged with fraud and conspiracy. The Smarter Bank Customer Experience Award. Kevin Bacon “Remain Calm” Award.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 20, 2019

Sure, we know it’s cliche to point out the merits of this direct banking powerhouse, but the plain fact is that USAA nails every variable in building a Smarter Bank. The bank’s strategy is laser-focused. Its Baldrige-winning tenacity on customer experience is legendary and consistent.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

SEPTEMBER 15, 2017

Letting a customer know his Comcast bill has spiked, or notifying him that his checking account has gotten low and asking if he would like to transfer funds from a savings account. KAI is also trained to make contextual offers. Did the customer just make a major purchase at Best Buy?

Data 111

Data Cards Branding Management 111

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.”

Chicago 97

Chicago Retail Branch Design Training 97

CB Insights

FEBRUARY 13, 2020

Fraud prevention tools. Additionally, the company must underwrite risk, and is on the hook in the event of fraud or returned items. Payments companies assumed risk for losses associated with chargebacks, fraud, KYC, or AML, while also providing support, dispute management, and reporting. Funding, valuation, and investors.

Online 98

Online Company Retail Payments 98

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM leads banks in active digital customers. JPM’s evolving suite of digital banking apps.

Cards 76

Cards Mobile Strategy Branding 76

William Mills

SEPTEMBER 9, 2016

I like the idea but I am a bit concerned about the potential for fraud from both companies and investors. Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

SEPTEMBER 7, 2016

03:04 pm Experian Fraud & Identity – https://www.experian.com/decision-analytics/identity-and-fraud/fraud-and-identity.html – @Experian – Adam Fingersh – GM and SVP, Fraud and Identity Solutions & John Sarreal. Demo: Bank application form. Also a pretty good customer experience.

Mobile 40

Mobile Cards Fraud Data 40

Gonzobanker

DECEMBER 19, 2016

However, we’ve gone from spotty Siri performance and playing with Amazon Alexa with our stereo system to Bank of America predicting its chatbot, Erica, will become customers’ new financial advisor. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

However, we’ve gone from spotty Siri performance and playing with Amazon Alexa with our stereo system to Bank of America predicting its chatbot, Erica, will become customers’ new financial advisor. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

FICO

JANUARY 9, 2019

In fact, more than half (55%) of bankers plan to increase spending on customer experience initiatives [CSI], and nearly 80% consider it important to deliver guidance to customers in real-time [The Financial Brand]. 3 Deliver Data-Driven, Highly Personalized Customer Experiences. 1) Use Scores To Measure the Risk.

Analytics 40

Analytics Fraud Training Data 40

PYMNTS

AUGUST 18, 2016

The sentiment is especially relevant among many banks right now, as they attempt to roll out new and more advanced digital and mobile banking systems. Modern technology has trained consumers to expect digital and mobile solutions for everything from getting directions to buying new shoes to be both easy to understand and secure.

Security 100

Security Digital Banking Mobile Innovation 100