Perficient
AUGUST 31, 2020
What will they expect from an experience given how they grew up under the influence of Millennials (their parents)? Seems like a good customer experience aided by the right tools and technologies will be p assé for this generation. But who are they? Most importantly, what are we going to call them?? Day trips to the Moon.
Perficient
FEBRUARY 9, 2021
Across every category, customers’ expectations for service and product excellence are rising, making them increasingly difficult to satisfy. But even if we can’t always satisfy expectations, we can at least agree upon a definition. Now/New/Next is Perficient’s proprietary method for rapidly defining a customer experience portfolio.
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PYMNTS
APRIL 10, 2020
So, if an insurance company does not invest in the customer experience of the claim, like during the claim flow, that is going to come back to them,” she said. Payment] innovation is definitely one of those things that, when it is mentioned and brought up, everybody loves the idea,” Schmitt said.
PYMNTS
FEBRUARY 13, 2020
However, the branch experience does need to evolve, he noted, as FIs see their own customer demographics shift toward younger, tech-savvy millennials. Conventional wisdom may hold that millennials want a purely self-service experience when it comes to their financial lives. Trust still matters.”.
PYMNTS
AUGUST 26, 2019
The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Visual search has held promise for online retailers for some time, especially since offering more visual content can engage tech-savvy millennial and Gen Z consumers.
PYMNTS
APRIL 30, 2019
He noted a recent survey that found 50 percent of millennials, 40 percent of Gen X and 20 percent of baby boomers have indicated they are “more likely” to visit stores with intelligent retail or automated checkout facilities than standard retail outposts. This has become an irreversible trend,” he said.
Independent Banker
AUGUST 26, 2015
Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. The young, tech-savvy millennials are constantly seeking the next big thing, and digital signature technology can serve those customers.
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