Community Customer Experience social media Survey 
Independent Banker
SEPTEMBER 30, 2021
But for most community banks, building a trustworthy brand isn’t a conscious effort. So first, we’ll look at how two community banks have become trusted pillars of the community through charity work and good old?fashioned fashioned customer service. billion-asset community bank. Build your community.
FICO
DECEMBER 5, 2022
Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Insights on Business
JANUARY 10, 2017
And data can be structured in databases or unstructured in social media and video. According to an IDG survey, 32 percent of businesses state that managing unstructured data is not on their to-do list.*. A good example of using unstructured data to improve customer experience comes from Royal Bank of Scotland (RBS).
PYMNTS
MAY 27, 2020
With thousands of customer interactions happening each day, we need a solution for our dealerships that is of the highest quality, personal and cost-effective,” said David Telfer , national manager of digital marketing at Lexus, in the announcement.
Perficient
JULY 31, 2020
First of all, big kudos to first responders such as doctors, nurses, police, front-end-shop staff, and mental health workers for keeping your communities running during these troubling times. World Health Organization (WHO) Survey and Situation Report. One of the things that the COVID-19 pandemic has taught us is the value of data.
PYMNTS
JULY 9, 2020
In a nod to community efforts to boost customer experienced, individual consumers can report on health efforts at Texas eateries — and whether they are enforcing standards such as social distancing and more official standards mandated by the state’s governor. It keeps everyone involved in the process — and in a positive way.”.
Perficient
FEBRUARY 19, 2021
Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Creating a Team Engagement Survey. Annual Employee Engagement Surveys.
Expert insights. Personalized for you.
139 
Let's personalize your content