Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Bad things about the banking industry. The Tiny Bank that Did It Award UBank of Texas.

Idaho 170

Idaho Community Industry Strategy 170

South State Correspondent

OCTOBER 28, 2022

During the two weeks, there were over a hundred significant cyberattacks by nation-states on national and regional banks that you could watch unfold in near real-time (bel0w) at Gartner and Money 20/20. Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself.

Conference 195

Conference Technology Las Vegas Trends 195

Bobsguide

FEBRUARY 22, 2022

The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences. Furthering the government’s vision of moving operations and infrastructure to the cloud, BDB wanted to host the entire core banking platform on a public cloud.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Gonzobanker

DECEMBER 20, 2019

Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. It was always clear how much Jones loves his credit union, his team and his community. Change Agent of the Year.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

JULY 9, 2018

Here’s the reality: for the past 15 years, bankers have spent little time getting gritty on reinventing the customer experience with new technology, and their core vendor partners have delivered half-hearted and mediocre solutions for customer relationship management and analytics. Why is that good news for community banks?

Customer Experience 61

Customer Experience Technology Industry Community Bank 61

Gonzobanker

MAY 8, 2020

While all banks will be inundated with PPP forgiveness tracking and getting their hands around which loans go bad, keeping some balance sheet momentum will be important. As the large banks announce freezing lending in some sectors, community and mid-size banks should bring more data and common sense to the table.

Lending 103

Lending Analytics Analysis Capital 103

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.”

Chicago 97

Chicago Retail Branch Design Training 97

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. The FinTech Partner Best Practice Award – Goes to Cambridge Savings Bank and SigFig for their digital investment platform partnership.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! V: “On the training extranet.”.

Utah 60

Utah System Community Marketing 60

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM leads banks in active digital customers. JPM’s evolving suite of digital banking apps.

Cards 76

Cards Mobile Strategy Branding 76

PYMNTS

FEBRUARY 15, 2019

There is something of a strange dichotomy when one looks at the types of things bank brands are developing, particularly around mobile and digital banking services, and the kinds of things consumers say they want. For the consumer, it is about educating them about their options and helping them change their habits.

ATM 155

ATM Mobile Digital Banking Online 155

CB Insights

FEBRUARY 13, 2020

Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. By focusing on developers, Stripe replaced a lengthy enterprise sales cycle with a direct model that allowed rapid customer adoption without the burden of relying on an expensive salesforce. Source: Stripe.

Online 98

Online Company Retail Payments 98

FICO

JANUARY 9, 2019

FICO Xpress Mosel is available by downloading the FICO Xpress Community License. In fact, more than half (55%) of bankers plan to increase spending on customer experience initiatives [CSI], and nearly 80% consider it important to deliver guidance to customers in real-time [The Financial Brand].

Analytics 40

Analytics Fraud Training Data 40

PYMNTS

DECEMBER 6, 2018

However, the data may also reflect the ability for a small bank or credit union to develop a relationship with SMB clients that is of higher quality than major, multinational financial institutions (FIs) — perhaps even without face-to-face interaction in a physical branch.

Training 161

Training Fintech Lending Customer Experience 161

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Finance: Demand for contactless options accelerates digital adoption. It’s a sad consequence, but there is no other way [to communicate].”. SHIFT TO VIRTUAL TRAINING ACCELERATES $12.6B Industrial automation & robotics.

Industry 101

Industry Technology Online Video 101