Independent Banker

MAY 26, 2016

Examples of financial institution payment innovations include the development and introduction of Electronic Funds Transfer systems, such as ACH and wire transfers, credit and debit cards, ATMs, online access to services beyond the branch and online bill payment services.

Community Bank 70

Community Bank Community Innovation System 70

PYMNTS

DECEMBER 30, 2020

PYMNTS recently spoke with Jesse Honigberg , technology chief of staff at community bank Cross River , to discuss how the U.S.-based While other [payment networks] were extremely prescriptive of what the experience was going to feel like, TCH was almost the antithesis of that.

System 161

System Payments Fintech User Experience 161

Gonzobanker

MARCH 13, 2018

As many community banks focus on growing their commercial lending businesses, many are embarking on transformation initiatives to improve their capabilities and competitiveness. Well-documented, user-vetted, and clearly defined future state process and business requirements should be the basis for technology investment decisions.

Lending 60

Lending Technology User Experience Data 60

Celent Banking

OCTOBER 20, 2016

Except for the smallest of community banks, branch channel transformation involves two, concurrent initiatives – the current network and the future network. Most banks appear to associate branch channel transformation with radical changes in the branch operating model. Here goes: 1. Two, Not One. Why’s that?

Branch Design 100

Branch Design Capital Training User Experience 100

PYMNTS

AUGUST 8, 2018

However, banks — as unhip as they might seem — have an advantage for which all companies strive: trust. Banks and [FinTech firms] have been looking for secure ways to bring the convenience and user experience that people love about apps into the world of financial services. The Power Of Smaller Banks.

Mobile 102

Mobile Fintech Community Bank Security 102

PYMNTS

OCTOBER 18, 2017

FedEx, for example, added package tracking, which was less about transforming technology or process and instead added a new dimension of customer service. According to Webster, community banks and credit unions are trying to solve for pain points that may differ from population to population. What of regulation?

Innovation 140

Innovation Compliance Community Bank Strategy 140

NCR

APRIL 28, 2017

Here are five key areas that banks need to prioritize. Digital is now a key channel for any bank, yet many FIs remain focused on cutting costs in this area rather than factors such as boosting user experience. Improve digital engagement. Make sales activities more proactive.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

William Mills

MAY 11, 2016

Customers can store all of their online profiles in one secure location to improve user experience. Looking for banks or credit unions. In 2015, 70% of customers preferred to open bank accounts through mobile channels. Demo: In Instagram – Example dude sees an ad for sunglasses from a bank called Genius.

Video 40

Video Mobile social media Analytics 40

PYMNTS

NOVEMBER 13, 2019

The insurance sector sees demand for faster claim payouts, for example, while the small business lending market can similarly add value to borrowers by enabling them to draw funds from their line of credit, and actually access that money same day or in near real time. “That’s very different than other markets like the U.K.,

Payments 129

Payments Cards Marketing Fintech 129

William Mills

SEPTEMBER 12, 2017

Digital banking solutions for community banks and credit unions. A turnkey solution incorporating CRM, invoicing and payments into a simple solution for the business delivered through the bank’s digital banking solution. VERY Cool mobile, user experience. We help banks and credit unions.”

Samsung 69

Samsung Mobile User Experience Google 69

Banking 2020

MARCH 12, 2015

Offering a seamless customer experience through the dizzying variety of channels—and every new app, exciting as it is for the customer, can seem like yet another channel all by itself—requires common platforms, enhanced integration, greater security and of course excellent navigation and other forms of user experience.

ATM 40

ATM Retail Mobile Atlanta 40

PYMNTS

JANUARY 19, 2017

For community banks, there’s power in numbers. According to the Independent Community Bankers of America (ICBA), a trade group that advocates on behalf of about 6,000 community banks of various sizes in the U.S., But community banks still face tough competition from larger financial institutions.

Data 100

Data Community Bank Community Digital Banking 100

CB Insights

MAY 15, 2019

Notable projects: Eye-tracking solution Eyevido was discovered by the Deutsche Bank Berlin Lab as a very early-stage startup. Working with the lab, the Eyevido team was able to conduct eye-tracking studies of Deutsche Bank’s retail banking websites to help improve the user experience for customers.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

The Millenials as Funding Award – Goes to Dime Community Bank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. The FinTech Partner Best Practice Award – Goes to Cambridge Savings Bank and SigFig for their digital investment platform partnership.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

The Millenials as Funding Award – Goes to Dime Community Bank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! Check it out on YouTube.

Utah 60

Utah System Community Marketing 60