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WSFS Bank: Plain Vanilla Digital Banking Won’t Cut It Any More

PYMNTS

Customers still expect speedy and convenient service as usual, meaning financial institutions (FIs) are racing to support an expanding number of digital transactions without adding any friction. These banks must also make sure they are providing the tools that primarily digital customers need to complete their personal banking needs.

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The Impact of Mobile Card Apps On FI Customer Retention

PYMNTS

The trend toward digitization in consumers’ lives isn’t new, but COVID-19 has accelerated it dramatically over the past several months. Deposits had already been trending away from community banks and credit unions anyway, but COVID-19 has accelerated that shift. FinTech players are also grabbing deposits. Square announced $1.3

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What the Coronavirus Has Taught Us About Banking Relationships

Abrigo

While the pandemic, as well as the rapid response, were not scenarios many were prepared for, it has provided a glimpse into what we can expect from our banking relationships moving forward. COVID-19: A springboard to digital banking. The PPP has exposed many areas where technology excelled over traditional processes.

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Getting Mobile Ready

Independent Banker

But how far are they willing to go to do their banking on small mobile devices? A consensus says that the future banking customer relationships—particularly for millennial consumers—will orbit to one degree or another around mobile technology. s entry into the payments business with Apple Pay. Ed Bachelder, payments consultant.

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How Banks Can Stay More Connected Like Amazon

Gonzobanker

It’s not a “Millennial thing.” According to a recent study by Ellie Mae, 92% of all home borrowers research online before applying. Here are six ways financial institutions can prepare to better connect with customers who are nearly all digital-first now. Consider fintech partnerships that offer digital delivery.

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Seven Features Your Bank's Mobile App Needs to Succeed

American Banker

To land and retain millennial customers, mobile banking apps must graduate from simply replicating online banking on a phone to leveraging the native functionality of mobile hardware.

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How To Compete With Banks: Start With First Principles

PYMNTS

Nearly every single consumer uses an institution that provides all of those services as their primary bank. Ninety-two percent of consumers count their primary bank as either a national bank, regional/community bank or credit union. of consumers report that their primary bank is a digital-only bank (4.2

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