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The Impact of Mobile Card Apps On FI Customer Retention

PYMNTS

The trend toward digitization in consumers’ lives isn’t new, but COVID-19 has accelerated it dramatically over the past several months. Deposits had already been trending away from community banks and credit unions anyway, but COVID-19 has accelerated that shift. FinTech players are also grabbing deposits. Square announced $1.3

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How To Compete With Banks: Start With First Principles

PYMNTS

Nearly every single consumer uses an institution that provides all of those services as their primary bank. Ninety-two percent of consumers count their primary bank as either a national bank, regional/community bank or credit union. of consumers report that their primary bank is a digital-only bank (4.2

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What the Coronavirus Has Taught Us About Banking Relationships

Abrigo

While the pandemic, as well as the rapid response, were not scenarios many were prepared for, it has provided a glimpse into what we can expect from our banking relationships moving forward. COVID-19: A springboard to digital banking. Manage PPP loans through forgiveness. learn more. No more “banker’s hours”. Learn More.

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Getting Mobile Ready

Independent Banker

But how far are they willing to go to do their banking on small mobile devices? A consensus says that the future banking customer relationships—particularly for millennial consumers—will orbit to one degree or another around mobile technology. s entry into the payments business with Apple Pay. Ed Bachelder, payments consultant.

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How Banks Can Stay More Connected Like Amazon

Gonzobanker

It’s not a “Millennial thing.” Here are six ways financial institutions can prepare to better connect with customers who are nearly all digital-first now. According to Cornerstone Advisors research , digital account opening is the leading technology being replaced right now.

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Connecting Small Banks To The Mobile Future

PYMNTS

Nine years after the introduction of the iPhone to the market — and the subsequent great mobile leap forward — the verdict is pretty much in on mobile banking applications: Consumers like it, verging on loving it, and are eager for more of it. The first is the obvious issue: They lack the massive scale and deep IT pockets of the large banks.

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Are Rewards Programs a Requirement?

Independent Banker

Banking customers are no different. Statistics are especially compelling for those trying to attract and maintain the millennial segment. But offering a rewards program alone will not make a bank unique or successful. Consumers Say More Rewards Is Their Top Demand from Banks. 2 – Chaudhuri, S. 2014, August 8).