Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Founded in 2008, UBank has been consistently pushing the boundaries of traditional banking, including introducing the first online home loan application in Australia.

Leadership 87

Leadership Case Study Innovation Online 87

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Founded in 2008, UBank has been consistently pushing the boundaries of traditional banking, including introducing the first online home loan application in Australia.

Leadership 79

Leadership Case Study Innovation Online 79

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294

FICO

JUNE 5, 2019

As a next step, the bank will use Blaze Advisor for a new online payment app. This project has helped China Minsheng Bank Credit Card Center to dramatically improve its customer experience and competitiveness in the market,” said Sandy Wang, managing director, FICO China.

Management 40

Management Cards Case Study Marketing 40

Celent Banking

MARCH 16, 2015

One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. Home Depot was an interesting case study. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Community Bank 100

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

Fintech Labs Insights

MAY 14, 2017

Here’s our interview with Michael Williams, eSignLive’s Evangelism & Developer Community Manager: Where did you start your career and how did you gain the experience needed to run the tech side of your company? It was an extremely successful model and one that I implemented when I joined eSignLive over two years ago.

Community 15

Community Management Analytics Case Study 15

FICO

JUNE 21, 2022

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. The stellar growth of point-of-sale finance, notably in the shape of BNPL (buy-now-pay-later), is a case in point. million (US$9.7

Management 52

Management Customer Experience Regional Strategy 52

FICO

NOVEMBER 15, 2022

By 2024, 435 million Europeans are predicted to be using online and mobile banking – up from 398 million today. Case Study – How Loblaw Adopted FICO Analytics to Deliver Customer Loyalty at Scale. See why great digital experience doesn’t always mean great customer experience —and how to excel at both.

Analytics 52

Analytics Fraud Case Study National 52

FICO

OCTOBER 23, 2019

At FICO, we always tell our customers to spend time thinking about what busine ss outcome they want to prioritize before we start looking at what data they have and what analytic solutions we might employ. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

At FICO, we always tell our customers to spend time thinking about what busine ss outcome they want to prioritize before we start looking at what data they have and what analytic solutions we might employ. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

At FICO, we always tell our customers to spend time thinking about what busine ss outcome they want to prioritize before we start looking at what data they have and what analytic solutions we might employ. Similarly, Greenberg shared a case study involving a major European bank and management consultants McKinsey.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

PYMNTS

APRIL 27, 2016

The ease and efficiency of purchasing airline tickets and transit passes digitally – and storing them as eTickets – means that the majority of travelers now begin their journey with an online transaction. Along with giving consumers the ability to purchase tickets online, the train service also made the shift to accepting digital tickets.

Training 100

Training Fraud Security Tools 100

CB Insights

APRIL 3, 2018

Consumer channels: online vs in-store. Bridging online and offline retail. E-commerce giants Amazon and Alibaba are may use big data and AI to implement end-to-end solutions that focus on the overall retail experience (both online and offline). Consumer channels: selling online vs in-store. online solutions.

Retail 78

Retail Online Branding Strategy 78