Case Study Customer Experience Management Online 
Perficient
MAY 6, 2022
According to industry research, 73% of all people point to customer experience as an important factor in their purchasing decisions. Moreover, customers in the financial services industry are increasingly interested in using their go-to firm to cover more of their needs, rather than using multiple providers.
PYMNTS
DECEMBER 11, 2019
Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases. About The Playbook.
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PYMNTS
AUGUST 23, 2019
Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.
PYMNTS
SEPTEMBER 18, 2019
Online marketplaces need to meet higher and higher standards if they want to keep customers from the competition. As online shopping is now a global endeavor, that can be trickier than it seems. Online Marketplaces and the $1.8 How Luxury Marketplace Vestiaire Collective is Responding to Online Counterfeit Sellers.
Accenture
SEPTEMBER 30, 2019
Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.
FICO
JUNE 5, 2019
China Minsheng Bank Credit Card Center has used FICO® Blaze Advisor® decision rules management system to help grow its business by creating an intelligent, automated marketing system that delivers targeted offers, which have seen a 10 to 15 percent jump in response rates. Credit Card Growth - Response Rates Up, Costs Down.
Social Assurance
MARCH 1, 2021
During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. Creating a positive customer experience online, therefore, encompasses more factors than ever before. This online communication carries with it new expectations; namely time and efficiency.
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