PYMNTS

NOVEMBER 17, 2020

The rising trend of digitization in commerce and the increased occurrence of card-not-present fraud were not created by the COVID-19 pandemic. Not having the use of their card for a period of time or access to their credit limits or access to their money — it's a big deal.

Fraud 316

Fraud Michigan Security Cards 316

William Mills

SEPTEMBER 9, 2016

You can look at life events such as marriage, credit card, new job, etc. That will show the likelihood that a customer may take an action such as leaving the bank. Addresses compliance, fraud experience and customer experience analytics. Many of the team appears to be professors in Michigan. Very nice UI.

social media 40

social media ATM Mobile Customer Experience 40

Gonzobanker

DECEMBER 20, 2019

Second Curve analyst Zack Maxfield opened a TD Bank checking account on his phone in nine minutes while he waited to speak with a teller at one of the bank’s branches, but waited an hour to fund the account and order a debit card. Its Baldrige-winning tenacity on customer experience is legendary and consistent. Well done, sir!

Idaho 148

Idaho Conference Data Marketing 148

CB Insights

JULY 16, 2017

Stated investment focus: The Internet of Things (car/home/health), data and analytics, innovative customer experiences, distribution (i.e. Aviva has targeted four areas for investment: IoT, data & analytics, customer experiences and distribution. new sharing economy platforms). in funding. Munich Re/HSB Ventures.

Strategy 28

Strategy Marketing Analytics Innovation 28

PopularBank

FEBRUARY 25, 2020

One of my projects focused on Popular’s commercial credit cards. The primary project that I worked on was for business credit cards, a product that management emphasized due to the opportunity to generate fee income. The first project that we worked on and was tasked to complete was the US Customer Experience Dashboard.

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

Gonzobanker

DECEMBER 14, 2023

Lake Michigan Credit Union CEO Sandy Jelenski – Since becoming CEO in 2000, Sandy has led the growth of LMCU from $400 million Union to $13 billion, all while building a mortgage business and servicing portfolio that nearly matches the size of the credit union’s balance sheet. The Bank Regulator Working for Merchants Award!

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

DECEMBER 19, 2022

As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. In January, we were discussing crypto and the need to formulate customer crypto strategies. Acronym of the Year – CCCA (Credit Card Competition Act).

Community 216

Community Fintech Industry Innovation 216