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Survey: When Do Fraud Controls Ruin the Customer Experience?

FICO

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.

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2020 To Mark A Turning Point At The Point of Sale

PYMNTS

Glancing through the digital pages of the PYMNTS eBook, a few themes emerge. shoppers “finally [beginning] to embrace mobile payments and contactless cards to pay in-store.”. That shift will be driven, in part, by more card issuance from banks, said Garg. Making Contact With Contactless.

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FICO Survey: US Consumers’ Payment Methods Linked to Fraud

FICO

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

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FICO Survey: US Consumers’ Payment Verification Methods Linked to Fraud

FICO

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52
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Payments 2016: The Year Of Clarity For The Payments Sector

PYMNTS

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Yet the actual specifics of the customer experience, infrastructure and protocols underpinning these services have been uncertain. Download the eBook.

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Whitepages CEO: 2018 — The Year Of ‘Accelerated Disruption’

PYMNTS

The following piece was written by Rob Eleveld, CEO of Whitepages Pro , as a contribution to our 2018 year-end eBook. . Then came checks, credit cards and wire transfers, with the most recent market explosion in several digital payment options. Payments 2018 was a year of accelerated disruption. Historically, cash was king.

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UK Consumers Won't Tolerate Financial Crime At Their Bank

FICO

You can read more about all the UK survey results in our Digital Consumer Banking and Fraud Survey – UK Results Ebook . This is creating a challenge for banks, which need to walk the line between stopping scams and enabling a smooth customer experience during financial transactions. by Matt Cox.

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