Cards Customer Experience eBook Innovation 
FICO
MARCH 9, 2022
The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.
PYMNTS
DECEMBER 31, 2019
Might the coming year be marked by innovation at the point of sale (POS)? Glancing through the digital pages of the PYMNTS eBook, a few themes emerge. shoppers “finally [beginning] to embrace mobile payments and contactless cards to pay in-store.”. That shift will be driven, in part, by more card issuance from banks, said Garg.
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PYMNTS
DECEMBER 26, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Yet the actual specifics of the customer experience, infrastructure and protocols underpinning these services have been uncertain. 3-D Secure 2.0:
FICO
FEBRUARY 16, 2022
Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.
FICO
FEBRUARY 16, 2022
Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.
PYMNTS
JANUARY 1, 2019
Gerhard Oosthuizen, CTO of Entersekt , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Johnnies-come-lately were jumping aboard to set up mining rigs as fast as they could get their hands on graphics cards. It’s a big part of my job, and anyone who knows me knows how innovation excites me.
PYMNTS
JANUARY 20, 2021
Payments have typically been the exclusive domain of banks, card issuers and FinTechs — distinct from a product or service offering and usually requiring distinct motions for both the buyer and seller to complete a transaction. There is no need to fumble with cash or hand a payment card to the driver — it happens automatically.
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