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Podcast: How Digital Banking Transformation Paid Off in the Pandemic

ABA Community Banking

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

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5 payments trends you should know about

Independent Banker

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. billion-asset Bank of Tampa in Tampa, Fla.

Trends 140
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3 Areas of Focus for Building a Sustainable Deposit Strategy

Gonzobanker

Maximize new deposit relationships with an effective onboarding program Institutions spend considerable resources to capture new customers, but once the account is opened many institutions do little to capitalize on the new relationship. Of the institutions that do, just 20% feel the effort is measurably successful.

Strategy 142
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Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

South State Correspondent

The catalyst was likely a panel led by the CEO of Taktile (AI Underwriting), a Partner from Bain Capital, a partner for Andreessen Horowitz, the chief data scientist from Branch International (digital banking fintech for India and Africa), and a tech correspondent for CNBC.

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Why Retail Banking Needs a Reputation Rehab

PYMNTS

The low score for retail banks is due to factors like star ratings, which equaled 2.8 in the last year, a low number of customer reviews, which affects search result ranking, and a low response rate to online consumer concerns. Retail banks weren’t low-scoring across the board, though.

Retail 103
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CEO Roundtable: Ideas for a successful 2023

Independent Banker

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Corey Neil.

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2020 GonzoBanker Awards

Gonzobanker

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

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