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4 Ways Chatbots Can Improve the Car Buying and Ownership Experience

Perficient

Transition from Brand Site to Dealer Site. Because many customers start at the brand site, a chatbot can gather important information that a dealer needs to make the sale and pass it along. Because many customers start at the brand site, a chatbot can gather important information that a dealer needs to make the sale and pass it along.

Strategy 409
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Qdoba, Paytronix Team To Bolster Customer Experience

PYMNTS

Migrating to Paytronix allowed Qdoba to integrate its already loyal customers, along with a new mobile-branded phone app and its Olo-powered online ordering service, all in one place. The new app will keep it quick and easy for customers to order via mobile means, the company says.

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How Treasurers Are Guiding Firms Through The eCommerce Revolution

PYMNTS

Disruption is hitting both the B2C and B2B arenas, and while it would seem they are two opposite ends of the spectrum, these ecosystems share commonalities in the kinds of trends that force sellers to modernize their market strategies. Getting Closer To The Consumer.

Strategy 295
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How the Pandemic Has Changed Holiday Season Shopping

Perficient

As we enter into the 2020 holiday season and great uncertainty remains around what to expect, it’s critical to map out your strategy and how to deal with the challenges that may present themselves over the next three months. ” Many major players in the market are already aggressively heading in this direction.

Video 508
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Can I Really Do All of My Banking Online?

NCR

However, someone thought up a better way, that removed the various complexities presented when customer service is involved. These companies are even passing up typical cable subscription brands. This is how banks have excelled with online presences. Online banking became a real thing within this past decade.

Online 40
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International Data Privacy Day: Your Marketing Toolkit

Social Assurance

In our increasingly connected world, many of our day-to-day transactions live online. This presents a problem. For financial brands, International Data Privacy Day is an opportunity to educate customers. Tell them about online safety tips or recommendations for protecting personal information.

Data 31
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How to Write a Social Media Policy for Your Financial Institution

Long Lasting Ideas

Many companies have implemented policies that are available online to assist in getting started. Form a Committee – Social media is not just a marketing communications tool, and the policy needs to address several areas that should include representation from marketing, compliance, human resources and upper management.