Fintech trust starts with the customer experience
ATM Marketplace
SEPTEMBER 22, 2016
Trust is hard to build and easy to lose, so it's critical to prioritize customer experience and brand leadership right from the beginning.
ATM Marketplace
SEPTEMBER 22, 2016
Trust is hard to build and easy to lose, so it's critical to prioritize customer experience and brand leadership right from the beginning.
The Financial Brand
FEBRUARY 6, 2019
Financial institutions must rip a page out of the fintech playbook by reducing friction and eliminating pain points in the customer journey. The post Financial Institutions Must Kill Pain Points in Their Customer Experience appeared first on The Financial Brand.
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Gonzobanker
DECEMBER 19, 2022
In 2021, there were more than 120 fintech IPOs in the U.S., 2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought. Acquisition of the Year: Bank Acquiring a Fintech. Acquisition of the Year: Fintech Acquiring a Bank. Oh, what a mere 12 months can do.
Gonzobanker
DECEMBER 14, 2023
Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking.
Insights on Business
OCTOBER 10, 2017
Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.
The Financial Brand
APRIL 30, 2020
The post Gauging the Post-COVID Winners and Losers Among Banks & Fintechs appeared first on The Financial Brand. The impact of the pandemic and a global recession will reinvent banking. Exaggeration? Maybe, but can any institution afford to wait and see?
Gonzobanker
DECEMBER 17, 2021
A few years ago, very few people would have guessed that tens of billions of dollars would be invested in fintech vendors and solutions annually – except it happened. 2021 fintech investments, merger activities, and overall focus were off the charts. Best Fintech Acquisition by a Bank. Fintech Acquiring Bank.
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