Remove Branding Remove Case Study Remove Customer Experience Remove Technology
article thumbnail

Brand Differentiation – How One Bank Is Producing 132% Profit Growth

South State Correspondent

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. Instead of marketing, the Bank strategically focuses on two areas – product development and customer service.

Branding 221
article thumbnail

Wondering Where to Invest in Banking Tech? Here Are Three Case Studies

The Financial Brand

Here Are Three Case Studies appeared first on The Financial Brand. Here's how one bank, one credit union and one fintech made tech upgrades that improved employee and customer experience. Here Are Three Case Studies appeared first on The Financial Brand.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Take Advantage of FSI Data to Illuminate Customer Relationships

Perficient

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294
article thumbnail

Embracing Change & Other Insurance Trends We’re Forecasting for 2023

Perficient

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. In conclusion, the road to standing up to new technology is not always a smooth one.

Trends 275
article thumbnail

How financial services firms are using chatbot technology to transform their businesses

Insights on Business

The financial services industry is one of the fastest adopters of this technology. –> Read the Bradesco case study to learn more. Experience a live demo of Digital Human, and see what’s driving their adoption and how it’s being applied in the real world at Think. First of all, why IBM in the chatbot arena?

article thumbnail

Chatbots: Friend Or Foe Of Retail?

PYMNTS

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. Automation has come to several industries.

Retail 179
article thumbnail

How A Retail Incubator Could Produce The Next Big Innovation

PYMNTS

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). LISNR Case Study. Customer Journey.