Berkshire Hills in Mass. to Open Regional Headquarters in Albany
American Banker
OCTOBER 7, 2016
plans to accelerate its growth in upstate New York by opening regional headquarters in Albany. Berkshire Hills Bancorp in Pittsfield, Mass.,
How Regional Banks Are Revamping Retail Strategies for 2020
The Financial Brand
FEBRUARY 3, 2020
Bank, PNC and TD Bank reveal about how they're redesigning their branch networks and retail strategies overall. The post How Regional Banks Are Revamping Retail Strategies for 2020 appeared first on The Financial Brand. Here's what leaders at U.S.
Regional 
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Enough already with the “Branch of the Future”
Banking 4 Tomorrow
AUGUST 12, 2014
Articles Blogs Branch Strategy Engagement Banking Future of Banking branch innovation'
Women in Banking: 'Boom-Boom Room' Milestone; Contrarian Branch Strategy
American Banker
MAY 26, 2016
A community bank CEO takes a contrarian approach to underperforming branches, staffing up instead of closing them down, and Bank of the West embeds star employees at nonprofits as leadership training. Sexism is less blatant than in the "Boom-Boom Room" era, but women aren't yet treated like equals at the male-dominated Wall Street firms.
10 Data-Driven Ideas To Increase Branch Engagement
South State Correspondent
MAY 31, 2023
The advent of generative artificial intelligence is about to shift branch strategy again to re-raise the question – how can we get the most out of our branches? Likely, it might be a combination of the above, but setting a branching strategy should dictate capital allocation, branch layout, marketing, and staffing.
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How Huntington Bank Has Quietly Become a Digital Powerhouse
The Financial Brand
FEBRUARY 7, 2021
Some insist regional banks are doomed. But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.
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What Financial Institutions Can Learn from TD Bank’s Marketing Playbook
The Financial Brand
NOVEMBER 23, 2021
Known for its superior branch service, the big regional is rebuilding its brand experience virtually. The bank's CMO reveals key tactics. The post What Financial Institutions Can Learn from TD Bank’s Marketing Playbook appeared first on The Financial Brand - Banking Trends, Analysis & Insights.
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Are Video Teller Machines the ‘Branch of the Future?’
Gonzobanker
NOVEMBER 29, 2016
Centralized locations can also be strategically placed for the benefit of recruiting and retaining better talent than might be available in certain branch locations/geographic regions (e.g., A large majority of community and regional FIs differentiate themselves with outstanding personal service. Incremental Sales.
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Are Video Teller Machines the ‘Branch of the Future?’
Gonzobanker
NOVEMBER 29, 2016
Centralized locations can also be strategically placed for the benefit of recruiting and retaining better talent than might be available in certain branch locations/geographic regions (e.g., A large majority of community and regional FIs differentiate themselves with outstanding personal service. Incremental Sales.
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PNC to Vault to #5 Ahead of U.S. Bank via BBVA Buy Embracing Branches
The Financial Brand
NOVEMBER 18, 2020
Entering a new banking league via a massive expansion of geographic reach, the big regional believes in-person relationships are stronger. Bank via BBVA Buy Embracing Branches appeared first on The Financial Brand. The post PNC to Vault to #5 Ahead of U.S.
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What Bank Branching Advocates Say About Expansion Now
The Financial Brand
SEPTEMBER 27, 2020
Bank, Regions and more. The post What Bank Branching Advocates Say About Expansion Now appeared first on The Financial Brand. Accelerating closings is seen as a cost-cutting gambit at PNC, U.S. Typically savings will help build up digital.
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Digital Overtaking Branches as the Place Consumers Get Advice
The Financial Brand
FEBRUARY 9, 2020
Biggest banks have clear edge over regionals, consumer study shows. The post Digital Overtaking Branches as the Place Consumers Get Advice appeared first on The Financial Brand. Shift is powered by Millennials' love of interactive mobile banking tools.
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Citizens Bank CXO Details How COVID Has Changed Retail Banking
The Financial Brand
JULY 6, 2020
Regional bank wrestles with branch role as digital soars and virtual meetings take on more of the advisory work. Data and agility are keys. The post Citizens Bank CXO Details How COVID Has Changed Retail Banking appeared first on The Financial Brand.
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Repeat After Me: ‘I Will Not Overspend on Telecom’
Gonzobanker
OCTOBER 6, 2014
Smaller regional niche networks. As branches open and close, internal apps are updated or swapped out, and people are shifted internally, data communications needs change. Resellers, which buy bandwidth from the direct providers and act as middlemen for service issues.
KeyBank Fighting Megabanks & Big Techs With a ‘Digital-Plus’ Strategy
The Financial Brand
OCTOBER 27, 2020
The big regional bank copes with the mounting competition by investing in its digital lending channel and redefining its branch network. The post KeyBank Fighting Megabanks & Big Techs With a ‘Digital-Plus’ Strategy appeared first on The Financial Brand.
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How Much Is JPM's Deposit Juggernaut Hurting Smaller Banks?
American Banker
JULY 14, 2016
It could be a sign that megabanks are indeed stealing market share from regional and community banks. JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same.
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Lifetime Achievement: Umpqua Holdings' Ray Davis
American Banker
NOVEMBER 29, 2016
In his 22 years, he built Umpqua from a sleepy local bank into a regional powerhouse and internationally recognized brand. Ray Davis is stepping down as Umpqua's CEO at yearend and transitioning to a new role as head of its year-old innovation lab.
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Feature Friday: Umpqua Showcases the Closest Branch on its Website
Fintech Labs Insights
AUGUST 21, 2015
Probably the best example of growing a franchise using branching (at least in the United States over the past 20 years), is Umpqua Bank. It grew from a small community bank to a west coast regional on the back of its innovative branching strategy (Warning! Do not try to copy this, it’s not 1995 any more).
Touch of Frost Spreads Over Texas, with More Branching and Marketing in the Forecast
The Financial Brand
FEBRUARY 13, 2024
This article Touch of Frost Spreads Over Texas, with More Branching and Marketing in the Forecast appeared first on The Financial Brand. This article Touch of Frost Spreads Over Texas, with More Branching and Marketing in the Forecast appeared first on The Financial Brand. Now it's adding marketing fuel.
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Efficiency now: 8 smart strategy tips
Independent Banker
JULY 31, 2022
Consider your branch strategy. Assessing the value of bank branches is an exercise that began long before the pandemic, but vaccine and mask mandates added new considerations to the debate. Why should you, as a community banker, carry [a branch with little business] with all of these headwinds?”
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Why Big Banks Would Do Well to Spin Off Credit Cards
American Banker
NOVEMBER 8, 2016
It is premature to say whether criticism of cross-selling and calls to break up the big banks will lead to action, but there is one area where a spinoff could actually be in the banks' interest.
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Beware the 'Cargo Cult' of Performance Targets
American Banker
JANUARY 2, 2017
The phony-account scandal at Wells Fargo illustrates how sales quotas can incent bad behavior. Is your bank effectively mitigating the risk of 'managing to metrics'? Or could it be in danger of becoming a 'cargo cult'?
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Wells' Stumpf Called to Testify for Third Time About Fake Accounts
American Banker
OCTOBER 4, 2016
Wells Fargo Chief Executive John Stumpf may get a third grilling by lawmakers over the fake account scandal that continues to embroil the San Francisco bank.
Bigger Banks Are Gobbling Up a Larger Share of Deposits: FDIC
American Banker
OCTOBER 3, 2016
trillion, even as the total number of banks and branches declined. Total deposits at U.S. banks climbed nearly 6% year over year, to $11.3
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To Transform Banking Start with Employees
American Banker
JUNE 27, 2016
Is being customer-centric a goal at your bank? You’ll need to master these five practices to align employee behavior with your desire to improve the customer experience.
First Foundation to Buy Two PacWest Branches
American Banker
OCTOBER 4, 2016
has agreed to buy a pair of branches from Pacific Western Bank in Beverly Hills, Calif. First Foundation in Irvine, Calif.,
Breaking Branch Mediocrity
Jeff For Banks
FEBRUARY 21, 2015
But assuming you have a strategy that clearly identifies the bank you strive to become, then communicate it to your employees! Who else do you expect to execute on the strategy day to day? bank branch manager bank branches bank personnel bank training branch incentives branch strategy branches deluxe Jeff Marsico Kafafian Group'
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Can the Underbanked Solve Banking's Branch Problem?
American Banker
MAY 25, 2016
The company, which has closed a fifth of its branches in recent years, hopes underbanked clients will boost traffic at its remaining locations. TCF Financial in Minnesota has launched a set of products targeting low-income customers.
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End of an Era: TD Bank Retires Coin-Counting Machines
American Banker
MAY 19, 2016
TD Bank announced Thursday that is doing away with the Penny Arcade coin-counting machines that are stationed in more than 1,000 of its branches along the East Coast.
Wells Fargo Won't Give Up 'Cross-Sell Focus,' CEO Says
American Banker
NOVEMBER 3, 2016
Two top executives said the scandal-plagued bank has managed to minimize the financial damage and can continue to grow amid some reforms. Yet they acknowledged that the full toll has yet to be realized, and the company announced it had significantly raised its estimated legal exposure.
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28 U.S. Bancorp's Davis: Don't Blame All Banks for You-Know-Whose Problems
American Banker
OCTOBER 19, 2016
Cross-selling abuses are not systemic and honest bankers are still important to society, the head of the Minneapolis bank said in an apparent reference to the scandal at Wells Fargo.
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Too Many Branches? Wells Scandal Forces B of A to Defend Network
American Banker
OCTOBER 17, 2016
Strong growth in deposits and mobile users at Bank of America, together with questions tied to the phony account scandal at Wells Fargo, had B of A executives addressing whether their bank and others would be better off than ever by scaling back branches.
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The Wells Question Is Popping Up on Other Banks' 3Q Calls
American Banker
OCTOBER 14, 2016
Apart from the usual queries about prospects for loan growth and strategies for controlling costs, bank executives better be prepared this earnings season for probing questions about in-branch sales practices and how they are compensating front-line employees.
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28 Wells Fargo Says It Has a New Strategy, Offers Scant Details
American Banker
OCTOBER 14, 2016
Wells Fargo’s freshly installed CEO made clear Friday that he wants to chart a new course following the revelation that thousands of employees opened phony accounts. But Tim Sloan made few promises about what the megabank will eventually look like.
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How Wells Fargo's Aggressive Sales Culture Took Root
American Banker
DECEMBER 19, 2016
Longtime CEO Richard Kovacevich retired from Wells Fargo almost a decade ago, but understanding the scandal that has engulfed the bank requires a close look at the cross-selling mindset that he left for his successors. It was a culture in which the sales often justified the means.
How Common Are Cross-Sale Quotas, Anyway?
American Banker
DECEMBER 14, 2016
Pretty rare, it turns out: Less than a third of executives surveyed by SourceMedia Research said their institutions set formal cross-selling targets for staff. And of those with cross-sale incentive programs, nearly half are reconsidering.
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28 Can Banks Still Cross-Sell in 2017? Yes, But …
American Banker
DECEMBER 12, 2016
The focus of banks' sales practices should be less about unit-based incentives, and more about developing a full relationship with customers and doing what's in their best interest.
Priorities of Wells' New Retail Chief: Fix Pay, Accelerate Mobile
American Banker
NOVEMBER 3, 2016
In her first major presentation as Wells Fargo's head of retail banking, Mary Mack took on the doubters, making the case for why she is the best fit to lead the embattled retail unit. She laid out plans to revamp compensation and internal culture.
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Wells Fargo's Sloan to Employees: We're Sorry
American Banker
OCTOBER 25, 2016
CEO Tim Sloan said senior executives made a series of mistakes in response to the phony account scandal, including placing too much of the blame on branch employees.
Well Fargo's Sloan to Employees: We're Sorry
American Banker
OCTOBER 25, 2016
CEO Tim Sloan said senior executives made a series of mistakes in response to the phony account scandal, including placing too much of the blame on branch employees.
Without Cross-Selling, Will Wells Have to Scale Back Branches?
American Banker
OCTOBER 13, 2016
Some analysts are suggesting Wells Fargo should start closing branches, in order to move beyond the phony-accounts scandal, make up for an expected drop in fee income from reduced cross-selling — and position itself for a digital future.
Does Cross-Selling Deserve to Be Demonized?
American Banker
OCTOBER 11, 2016
The Wells Fargo scandal has given cross-selling a bad name, but experts say that, done right, it is a crucial revenue driver in this era of razor-thin net interest margins. Their advice: Only sell products that customers need and compensate employees for retaining customers, not simply opening accounts.
After Brutal Hearing, What's Next for Wells Fargo?
American Banker
SEPTEMBER 20, 2016
John Stumpf may have hoped that Tuesday's hearing on Capitol Hill would mark a key turning point in Wells Fargo's blossoming scandal, but his harsh questioning by lawmakers — and his struggle to answer many of their questions — suggests that the embattled megabank's problems are just beginning.
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