article thumbnail

Rethinking the Customer Experience: Themes from the 2017 Model Bank Submissions

Celent Banking

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year. Submissions were a mix of the two approaches.

article thumbnail

Citi, Flywire move $2M to secure PPE for Boston hospitals 

BankInovation

A partnership between Citi Commercial Bank and payments fintech Flywire benefited Boston health care workers last month.

Boston 69
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

LendingClub breaks ground with Radius Bank acquisition 

Bank Innovation

LendingClub, the publicly traded digital-lending marketplace, announced Tuesday that it is acquiring Boston-based Radius Bank, which has $1.4 billion in assets and is partnered with several fintech companies. LendingClub will pay $185 million for the acquisition, which the company expects to pay for itself in less than two years.

Boston 284
article thumbnail

Transactions: Eastern Bank selects Backbase for digital account opening

BankInovation

$24B Eastern Bank selects Backbase Boston-based Eastern Bank announced last week that it has partnered with digital banking platform provider Backbase to provide enhanced digital account opening for consumer and commercial customers.

Boston 98
article thumbnail

The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

article thumbnail

The Best Opportunities for Retail Banks to Improve Customer Experience

Cisco

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

article thumbnail

Top 13 Bank, Fintech & Financial Services Marketing Conferences

Fintech Labs Insights

While dedicated financial marketing events are limited, there are many other wide-ranging fintech and banking events that have numerous sessions on marketing and product topics. See below for links to our financial services calendars, including fintech, banktech, insurtech, general banking events, and more.