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Gonzobanker
DECEMBER 22, 2020
Bankers started the year with good business plans, strong balance sheets, and optimism. Even George Bailey would have given you the thumbs up. “I learned a long time ago that reality was much weirder than anyone’s imagination.” ” – Hunter Thompson. Well, HST and Big Bird had it right. Everything.
Gonzobanker
SEPTEMBER 4, 2018
Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Phone menus dead-end.
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South State Correspondent
MARCH 7, 2024
The uptake of this sophisticated technology is setting records at every turn from the pace of innovation to adoption. While it is tempting to sign the contract for Copilot at a starting cost of $30 per person and distribute the technology bank wide, bank management should understand the greater context of the strategy and investment.
South State Correspondent
APRIL 24, 2023
This article gives bankers a background on what it is, its risks, and how it will change everything from your infrastructure to your hiring practices. In addition, you can limit the tasks so that it only books using Open Table or Delta Airlines (using your login) or by giving it a list of brands to choose from.
CB Insights
OCTOBER 29, 2018
The Sad State of Corporate Innovation. See how corporates are failing when it comes to innovation. Download the free 31-page State of Innovation report. While Google excelled in building software, it lagged behind in hardware and product innovation. Microsoft and Nokia. Date: April 25, 2014. Price: $7.9B. Price: $3.2B.
Independent Banker
DECEMBER 31, 2022
Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Illustration by Jack Hudson. We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year.
South State Correspondent
MAY 31, 2023
The concept that we allow the customer to choose how they want to bank often enables the bank to be passive in its position and give up agency. Branching, for example, is too expensive to be all things to all people. That said, branch profitability has come roaring back, given the value of deposits. This fact, however, is rapidly changing.
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