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2020 GonzoBanker Awards

Gonzobanker

Bankers started the year with good business plans, strong balance sheets, and optimism. Even George Bailey would have given you the thumbs up. “I learned a long time ago that reality was much weirder than anyone’s imagination.” ” – Hunter Thompson. Well, HST and Big Bird had it right. Everything.

Idaho 181
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The Sorry State of Contact Center Technology

Gonzobanker

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Phone menus dead-end.

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AutoGPT Will Change Your Bank

South State Correspondent

This article gives bankers a background on what it is, its risks, and how it will change everything from your infrastructure to your hiring practices. In addition, you can limit the tasks so that it only books using Open Table or Delta Airlines (using your login) or by giving it a list of brands to choose from.

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CoPilot for Banks – 7 Steps Before Integrating Generative AI

South State Correspondent

While it is tempting to sign the contract for Copilot at a starting cost of $30 per person and distribute the technology bank wide, bank management should understand the greater context of the strategy and investment. This tight integration allows bankers to boost productivity, be more accurathave more creativity.

Training 195
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CEO Roundtable: Ideas for a successful 2023

Independent Banker

Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Illustration by Jack Hudson. We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year.

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Fools Rush In: 37 Of The Worst Corporate M&A Flops

CB Insights

On the eve of Yahoo’s acquisition of social networking platform Tumblr, then Yahoo CEO Marissa Mayer wrote a Tumblr post promising “not to screw it up.” Below, we look at some the worst mergers and acquisitions undertaken by large corporations, and how the good times went bad. The Sad State of Corporate Innovation. Microsoft and Nokia.

Google 76
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10 Data-Driven Ideas To Increase Branch Engagement

South State Correspondent

The concept that we allow the customer to choose how they want to bank often enables the bank to be passive in its position and give up agency. Branching, for example, is too expensive to be all things to all people. That said, branch profitability has come roaring back, given the value of deposits. This fact, however, is rapidly changing.

Data 195