William Mills

SEPTEMBER 9, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Purple = Customer Experience.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. The leaders in financial technology, fintech, have converged in San Jose for the annual Finovate Spring conference. And Beyond the Arc and the William Mills Agency will be blogging it all live. william@williammills.com. finovate Tweets.

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Video Mobile social media Analytics 40

Accenture

APRIL 4, 2017

Storm clouds are gathering over the banking industry in the form of a fragmenting value chain, rapid migration to digital channels, encroaching financial technology firms, and open banking regulations. Waiting until the rains arrived was too late to act.

Technology 157

Technology Trends Survey Customer Experience 157

William Mills

SEPTEMBER 7, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. Also a pretty good customer experience. Getting ready to talk about two customer experiences. USAA is a customer and they are known as an innovator. Check back for new updates throughout the day. 09:47 am Finovate Fall 2016 Day 1 Recap.

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Mobile Cards Fraud Data 40

William Mills

MAY 8, 2018

William Mills Agency will be live blogging at FinovateSpring 2018. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2018. He has more than 34 years of experience in financial technology and is a recognized leader in financial and technology marketing.

social media 40

social media Customer Experience Marketing Strategies Strategy 40

Insights on Business

OCTOBER 16, 2018

The IBM team will present on a variety of topics ranging from AI to the future of payments to the current trends in financial services. These small group sessions allow for quality time with some of our best experts in financial services. Creating compelling AI omni-channel customer experiences. Monday, October 22, 2018.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

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Conference Customer Experience Industry Trends 115

William Mills

JULY 21, 2016

Search Engine Optimization tactics to improve your digital footprint in the financial technology industry. In our last blog, we talked about how identifying keywords important to your company and technically optimizing your website are the starting points to increasing traffic to your website.

social media 40

social media Google Customer Experience Video 40

Abrigo

JUNE 10, 2015

Financial technology continues to evolve at a rapid pace , and many financial institutions, particularly those smaller ones without an extensive tech budget, could be at a loss to keep up. Generation X also noted the importance of these apps, with 68 percent of those in that age demographic using them.

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Survey Mobile Millennials ATM 150

William Mills

FEBRUARY 9, 2017

Innovation in all things having to do with money is helping to improve both front and back office operations; remodeling the customer experience (CX); and generally making things faster (such as payments). Bankers as Buyers explores what is possible and what is practical when it comes to fintech.

Video 40

Video Customer Experience Fintech Industry 40

William Mills

JULY 18, 2016

Search Engine Optimization tactics to improve your digital footprint in the financial technology industry. SEO is crucial for companies in the financial technology industry because it helps generate leads by being on page one of Google when consumers are searching for your products or services.

social media 40

social media Google Mobile Software 40

Abrigo

MAY 20, 2015

It’s not just the technology industry that is constantly evolving – many other industries must also remain adaptable to the changing landscape of the American consumer. Other tech updates in banking aim to make their customers’ experience more personal and convenient. One such industry is banking.

Apple 150

Apple Comparison Mobile Innovation 150

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 93

Fintech Video Lending Industry 93

William Mills

FEBRUARY 22, 2018

Bankers as Buyers explores what banks will likely invest in this year and provides ideas and concepts from leading industry analysts, banking consultants and financial technology professionals on the top trends impacting the financial industry in 2018, including: Mobile Developments. Talent Wars.

Millennials 40

Millennials Digital Strategies Fraud Mobile 40

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 70

Fintech Video Lending Industry 70

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. I am interested in hearing your thoughts and your organizations experience on FinTech Innovation.

Fintech 70

Fintech Innovation Lending Video 70

William Mills

MAY 9, 2018

Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Key Partnerships & Customers. Synapse Financial Technologies, [link] @synapsefi.

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Security Samsung Strategy San Jose 40