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Retail banking trends to look out for in 2023

Independent Banker

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? We spoke with two community banks that have ramped up their services to meet—and exceed—the changing expectations of customers. So how are retail banks meeting this challenge?

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Digital Channel Experience Lessons From Big Box Retailers

The Financial Brand

Balancing physical facilities and digital engagement, the top retailers can show banking ways to improve mobile experiences. The post Digital Channel Experience Lessons From Big Box Retailers appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Artificial Intelligence Innovation Steered By U.S. and China

PYMNTS

Artificial intelligence has started — slowly — to make its presence felt in payments and commerce, including in fraud prevention, via early deployments of the technology and cutting-edge AI algorithms. The race to get ahead on the technology is now gaining clarity as well. Fresh data from the U.N. AI Payments Growth.

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A frictionless experience – how can banks make it happen?

NCR

Indeed, this was found to be a top priority for banks in the year ahead in a recent study by The Financial Brand. For instance, when it comes to mobile payments, being able to simply tap a phone to a contactless reader is much simpler for consumers than having to manually open an app and read a QR code.

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How JPMorgan Is Preparing For The Next Generation Of Consumer Banking

CB Insights

trillion in total assets, JPMorgan Chase is the largest bank in the US. Its retail bank, Chase, spans 61 million American households. Led by Chairman and CEO Jamie Dimon, the bank is undergoing a transformation, moving away from offline legacy systems and into the digital age. Mobile apps. Physical branch banking.

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Firecracker Research Informs Payments Decision Makers

PYMNTS

The credit union itself, as a business model, is seeing a bit of a technology renaissance. The emergence of high-tech and AI at the credit union level speaks volumes – and funnels right up into some larger digital banking trends. Not when it comes to financial services. FIs, Meet AI. Context is King.

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When (and Why) Branches Don’t Fall Off

NCR

It’s a symbol of the past, a relic, a lumbering dinosaur crushed by modern advances like mobile technologies. No one denies that online and mobile tools—particularly the deluge of apps that banks have developed and released—have changed many customers’ interaction with the local retail outlet.

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