American Banker
AUGUST 19, 2020
An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.
Gonzobanker
MARCH 26, 2020
Financial institutions that are not ready to fully serve customers digitally face an existential threat. Despite all the hype related to digital transformation over the last several years, the systems and processes required to support customers virtually are not good enough. How fast can the institution adapt its strategy?
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American Banker
SEPTEMBER 21, 2020
The North Carolina bank deployed Finxact's new technology, which runs on Amazon Web Services, to make Paycheck Protection Program loans and will use it next to offer business savings accounts and CDs.
Banking 2020
APRIL 28, 2015
Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.
Gonzobanker
FEBRUARY 19, 2020
Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. In What’s Going On In Banking 2020: Outlook for a New Decade , 65% of banks and 76% of credit unions say these partnerships will be an important part of their business strategies this year.
Banking 2020
JANUARY 25, 2016
Old technologies mean slower loading times, irrelevant features and a fundamental disconnect between what the customer needs and what the bank provides. The key is bringing modern tools into the process, reviewing IT systems and ultimately increasing speed.
Banking 2020
NOVEMBER 12, 2014
How does this technology reduce costs to the traditional banking business? Eyeprint ID is already in market for consumers among 20 banks in Australia that are leveraging the digital banking platform provided by The System Works Group. Eyeprint ID requires no additional expensive software or hardware. Source: WSJ.
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