Banking 2020

FEBRUARY 1, 2016

Without those personal relationships to foster loyalty, banks have to find a way to digitize that feeling of being known and understood — if they want to have any hope of maintaining customer satisfaction. And once customers discover the ease and efficiency of mobile banking, it’s hard to go back to anything else.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Financial institutions are making fintech partnerships a key priority in 2020, according to a new study from Cornerstone Advisors. The annual What’s Going On In Banking study explores how senior executives from 300 U.S.

Strategy 123

Strategy Fintech Study Customer Experience 123

American Banker

JULY 31, 2020

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

Community Bank 68

Community Bank Community Online Customer Experience 68

Banking 2020

JUNE 9, 2015

Retail Banking Satisfaction Study SM. . Mobile and Digital Technology. Gains in overall customer satisfaction across big and regional bank segments have been driven by training employees to educate customers on the various transaction features that are available via mobile and digital channels.

Regional 40

Regional ATM Customer Experience Policies 40

Banking 2020

MARCH 17, 2015

I love my mobile banking app. All you’ve got are a few seconds of screen time, a few words your customers are scrolling through. For a bank to thrive online, it has to create meaningful conversations with its customers about life’s big financial decisions. Voices customer experience mobile banking'

San Francisco 40

San Francisco Customer Experience FDIC Mobile 40

Banking 2020

APRIL 21, 2015

Of late, we have introduced faster online loan approvals, online account opening, enhanced mobile access and an automated Switch Kit. We were looking to streamline our lending process in order to provide a better experience to our customers and loan officers in order to balance an increased workload.

US 40

US Technology California Customer Experience 40

Banking 2020

JANUARY 25, 2016

Without loyal customers to invest their money over the long-term, growth and profits aren’t possible. Increasingly, customers do their banking either online or via mobile app, so it’s up to banks to provide users with a digital experience that meets their needs.

Tools 40

Tools Digital Banking Software Trends 40