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This Week’s Reads: Underbanked, DIY Banking, Community Banks

Banking 2020

Articles via American Banker, Bankrate, Financial Brand and Bank Innovation. Rush to serve the underbanked spurs innovation: With the race between financial institutions to become the most innovative heating up, consumers and financial institutions alike are becoming more aware of the effects innovation is having on the industry.

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Community Service with the Personal Touch

Banking 2020

Question: Community branch, personal service, mobile banking—which is the odd one out? For some time now, there have been discussions about the future of community banks in the age of digital banking. By contrast, the very idea of digital communication seems cold and distant and impersonal. Answer: None.

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Branch Transformation: Innovating to be Nimble

Banking 2020

Innovation requires understanding your client base and providing differentiated services that clients will find value in. Banks must innovate and be nimble to address emerging client needs in the neighborhoods they serve. As community banks, we must recognize and be responsive to what our clients are demanding of us.

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This Week’s Reads: Digital Banking, Innovation and Payments

Banking 2020

Reality checks for community banks switching to a digital model: There is a lot of talk about digital banking however, not all digital banking falls under the same umbrella. Articles via The Financial Brand, Business Insider, Mobile Payments Today. What have you been reading?

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China key to banking and payments innovation

Banking 2020

Financial services organisations in China are expected to shine a light for the rest of the world when it comes to innovation in the banking sector in the coming years, with the primary drivers being non-traditional companies that are looking to develop new payment solutions and platforms. ”

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Punching above its weight: Small N.J. bank uses tech to take on big rivals

American Banker

David Howard's leadership of the OceanFirst digital strategy and innovation team that has developed a robo adviser, an Alexa skill and other cutting-edge tools earned him recognition as one of American Banker's digital bankers of the year.

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FI Highlight: Truliant Federal Credit Union

Banking 2020

From big banks to community credit unions, financial institutions of all sizes can learn lessons from community engagement programs that are being implemented across the country. A great example of this is connecting with the local community through local grants and marketing giveaways. Any of the same?