Remove ATM Remove Branding Remove Digital Banking Remove Millennials
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A new digital bank needs a new customer service experience

Insights on Business

How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. The big questions is what’s next?

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The Role Of ATMs In Bank Omnichannel Strategy

PYMNTS

Millennials are taking a mobile-first approach to banking, driving that transformation. However, older populations — and even millennials — still need the services provided by bank branches. Since smartphones haven’t learned how to print paper money, people still must turn to ATMs for that. The ATM Opportunity.

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Not Down For The Count, Cash Still Counts For Plenty

PYMNTS

“There’s an immediacy aspect of cash,” Bailey said, whether done at the teller in a branch or increasingly at the ATM. Cardtronics has recently struck partnerships with FIs for cardless cash services, and with attendant offerings such as ATM locators and fee alerts (for ATMs levying fees) via SMS.

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Making the ATM part of a truly omnichannel service

NCR

That includes growth areas like mobile banking, of course, but also covers traditional cornerstones of retail banking like the ATM. Why the ATM is key to omnichannel. According to Retail Banking Research , the number of ATMs worldwide rose by five percent to 3.2 million in 2015. Image: iStock/Piranka.

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Chime’s Expanding Banking Services Menu

PYMNTS

By 2016, Chime was in the market with the full suite of features that digital banks offer today. As a pure-play digital bank, Chime offers as its primary product an entirely mobile/digital banking application that gives customers access to a network-branded debit card and a savings account.

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Credit Unions’ Digital Future: More Like YouTube, Less Like Online Banking

PYMNTS

Digital banking is not the main element that drives consumers toward using a credit union. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

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Sustaining Digital Banking Channels’ Explosive Growth in 2021

The Financial Brand

The post Sustaining Digital Banking Channels’ Explosive Growth in 2021 appeared first on The Financial Brand. Financial institutions that want to stay in the game need to offer solid basic services before they get fancy.