Banking 2020

NOVEMBER 11, 2015

Banking innovation takes many forms, but the most successful generally start by addressing a consumer need. The ATM satisfied a need for easier access to cash. Online banking lets people manage accounts without having to visit a branch. million online conversations in 61 markets, uncovered some key trends. Convenience.

Payments 40

Payments social media ATM Innovation 40

Banking 2020

SEPTEMBER 9, 2015

This translates to good news for banks and financial institutions because it offers a rare opportunity to seize the millennial share of the market. It’s imperative for banks and financial institutions to assist recent graduates in setting goals, laying the groundwork for sound financial habits. According to U.S.

Millennials 40

Millennials ATM Survey Marketing 40

Banking 2020

MAY 21, 2015

Banks and credit unions alike often find themselves wondering how they can further connect with their local communities. In this FI Highlight, Christopher McGill, president and CEO of East River Bank in Philadelphia, discusses how his bank’s marketing initiatives are helping to drive community engagement.

Philadelphia 40

Philadelphia Community ATM Customer Experience 40

Banking 2020

JANUARY 29, 2016

Our vocation as a banker is to introduce our customers and prospects to state-of-the-art banking innovations while ensuring the security of their transaction.” ” says Ariel Steinmann, head of marketing online banking at BNP Paribas and Hello Bank!

Payments 40

Payments social media Innovation Strategies ATM 40

Banking 2020

FEBRUARY 2, 2016

Regardless of how and why they hit the market, some technology-driven innovations seem to lend themselves to particular vertical markets and/or disciplines. Revolutionizing every aspect of sales and marketing in the process? There are lessons to be learned from experiences in retail. Wearable technologies? Social channels?

Retail 40

Retail Strategy Boston Industry 40

Banking 2020

OCTOBER 30, 2015

Fewer than 40% use physical banks to conduct any banking activities other than using an ATM, and only 6% visit a branch on a weekly basis. In other words, banks aren’t drawing this key demographic, and that’s a bit change. Here’s one indicator of how this shift is playing out.

Community 40

Community United States Survey Millennials 40

Banking 2020

FEBRUARY 17, 2015

Just as the onset of online banking capabilities upended traditional industry practices, the slew of mobile banking apps now on the market, and the heavy adoption of those technologies by ‘millennials’ in particular, was bound to make even online banking look old-fashioned. It almost seems inevitable.

Mobile 40

Mobile Online Millennials Course 40

Banking 2020

DECEMBER 17, 2015

But in payments there is always a choice and research hints that electronic payments in the US market have suffered because of 2014’s retailer data breaches. Again, it’s interesting that cash remains so popular given the security risks of theft and loss.

Cards 40

Cards Mobile Security Survey 40

Banking 2020

JANUARY 15, 2015

From Target and Neiman Marcus to Home Depot, and even standard bearer banks like JP Morgan Chase. Voices 2015 retail banking technology trends' Branch closures will continue to outpace branch openings in 2015. Cyber vulnerabilities. We learned in 2014 that seemingly everyone was being hacked.

Retail 40

Retail Trends Millennials Mobile 40

Banking 2020

JULY 1, 2015

A great example of this is connecting with the local community through local grants and marketing giveaways. Renee Shipko, Community Engagement Liaison at Truliant Federal Credit Union , discusses recent opportunities Truliant FCU has leveraged to connect with their local markets.

South Carolina 40

South Carolina North Carolina Community Virginia 40

Banking 2020

APRIL 28, 2015

Digital Banking with Social Face: Social media has already emerged as a platform, by which to build new connections and relationships. Surpassing the limitations of being a marketing mechanism, social media is now integrated with call centers to address customer needs and enhance customer relationships.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

Banking 2020

MARCH 12, 2015

Sure, in an environment where the branch and the ATM have to co-exist with custom mobile apps, omni-channel isn’t just important, it’s inevitable. After all, the customer isn’t thinking of it in terms of branch vs. ATM vs. mobile app; to them, it’s just the bank and the customer, and everything else is communication and transaction.

ATM 40

ATM Retail Mobile Atlanta 40

Banking 2020

AUGUST 20, 2015

Cash will continue to feel a slight squeeze in developed markets, but play a stronger role elsewhere. Cash might diminish in use in some regions (Western Europe for example), but will elsewhere continue to be used for cultural reasons,” says the WPR 2014 from Capgemini and Royal Bank of Scotland. We don’t see much future in checks.

Payments 40

Payments social media cryptocurrency System 40