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A new digital bank needs a new customer service experience

Insights on Business

How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand. Next has access to all of Bradesco’s ecosystem, ATMs, call center, internet banking. Social-based marketing. IBMLive Twitter.

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Challenger Bank Aion Is Subscription Based, Set To Open In Belgium

PYMNTS

The bank has a service called MoneyMax that is powered by artificial intelligence (AI), and it’s meant to encourage users to earn money on saved money and spend less on bills and online purchases. Because of its subscription fee, Aion won’t charge ATM, currency exchange, investment or withdrawal fees.

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National Direct Bank CIT Rolls Out eChecking

PYMNTS

National direct bank CIT Bank is introducing eChecking, a new digital checking account with a wide variety of electronic transfer and payment solutions, the company announced in a press release on Friday (Nov. The new accounts have no monthly fee and offer ATM fee reimbursement of up to $15 a month.

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NCR: How Platforms Enable Banks To Be ‘Digital-First’ Fast

PYMNTS

That means integrating the Google Pays and Apple Pays of the world, but also going beyond those consumer-focused wallets — embracing merchant rewards, as well as promoting tighter integration between FIs and various incentive and loyalty programs. Looking At Open Banking. As Brown said, “In markets such as the EU and the U.K.,

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How Banks Can Tap Trust As Their Foundation For Innovation

PYMNTS

But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers. And we saw the banks move pretty aggressively to try to close that gap.

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N26 Banking App Now Live In US

PYMNTS

Banking startup N26 has announced that its mobile banking app is now available to customers across the United States, following the completion of a beta program that lasted two months, according to a release. The app is available in the Apple App Store and Google Play. rating in Apple’s App Store.

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Banking Predictions for 2021: New Branches, Travel Comes Back, Overcrowded Market

MyBankTracker

Here are some of the consumer banking trends that we believe will take hold in 2021. Consumer Banking Trends of 2020. Adoption of digital banking. Many bank customers were in for a shock when branches couldn’t open to the public. They envisioned smarter ATMs, fewer tellers, and a reduced footprint overall.