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Perficient’s Brian Flanagan Featured in 2021 SoDA Report

Perficient

Brian Flanagan, Perficient’s Digital Experience Strategist was selected by the Society of Digital Agencies (SoDA) to contribute towards the recently released 2021 SoDA Report, Digital First, Digital Fast. See the full report.

Report 496
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BofA Opening More Financial Centers to Support Digital Strategy

Bank Innovation

While many banks are shutting down branches, Bank of America is adopting a "high-tech, high-touch" strategy, which will result in the addition of 350 branches, or what it calls "financial centers," across the country over the next two years.

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Bank Offers Go Contextual For Credit Unions In 2021

PYMNTS

But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The digital trend, she continued, is one that will last and — and one that CUs will have to adopt in order to compete more effectively with banks.

Analytics 240
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Integrated Digital Loyalty Is Dining Table Stakes For 2021

PYMNTS

Steph So, head of digital experience at Shake Shack, told PYMNTS , “We listened to our guests and witnessed the experiences they were having, and we worked flexibly and quickly to provide them with an array of options that gave them the accessibility and comfort they desired.”

Analytics 175
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Elan: The Positive Impact Of Payments

PYMNTS

"We need to continue to think about how to engage our partners within today’s reality and how to help those partners serve their customers in new ways," he says in " A Look Forward: What Executives Wish for America and the World in 2021. "We We need to be ever mindful of constituents facing different struggles or seeking new opportunities.

Payments 178
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If 5G is supposed to be a game-changer, what’s the game?

Perficient

Digital Product Development Innovation Possibilities with 5G. Going beyond consumer markets, 5G capabilities may drive some more significant innovations and quality of life improvements many people may not even realize. Healthcare. Transportation. Automotive. So Now What?

Video 476
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Shake Shack On Tapping AI And Other Tools To Optimize The Customer Experience

PYMNTS

This pressure to innovate is affecting QSRs of all sizes, from independent eateries serving loyal local followings to national or even international behemoths reaching millions of customers each year. Since the pandemic began, we have accelerated our digital investment,” she said. “I I don’t see that slowing down.” .