2021 Customer Experience Retail social media 
Accenture
JANUARY 23, 2022
The market turmoil of 2020-2021, along with an unprecedented surge that has renewed a focus on retail investors, has pushed direct investing platforms into the spotlight. With this rise of the retail investor comes significant opportunity, as recently highlighted by our colleague Scott Reddel.
Perficient
FEBRUARY 2, 2023
Social Media as a Payment Channel Considering that the average American spends 147 minutes a day on social media , it is no surprise that businesses across industries seek the visibility that social media advertising and eCommerce can provide. billion in 2021, a year-on-year growth of 65%.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PYMNTS
AUGUST 10, 2020
And several of them are affecting the retail industry. And judging from the continuing proliferation of videos on social media, the ability for retailers to enforce even the minimum safety standards of mask-wearing is risky business for employees. That line of thinking also leads to the counter-currents of retailing.
PYMNTS
FEBRUARY 6, 2017
As such, it’s no wonder chatbots have done so well and have become the preferred method of customer service communication exchanges. In its research report, Technavio categorized the global chatbot market into five sections: BFSI; Government; Retail and eCommerce; Travel and Hospitality; and Others. billion users.
PYMNTS
MARCH 11, 2020
billion, on an 82 percent increase in retail sales. That is the most organic growth of any automotive retailer ever in the U.S. For example, as reported by Forbes, auditor Grant Thornton wrote that “management believes” it can meet its financial obligations through February 2021. In 2019, we increased GPU by $750.
PYMNTS
DECEMBER 21, 2020
It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. The technology is there; firms just have to make use of it.
Gonzobanker
JULY 10, 2020
In a recent Fortune survey, 55% of corporate executives said they expect to return to 2019 capital spending levels sometime in 2021. Elevate priorities that support digital, automation and customer experience. Major retailers have announced closings of 8,700 locations in the United States since the start of the pandemic.
Expert insights. Personalized for you.
288 
Let's personalize your content