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How Banking CIOs Can Leverage IT Agility to Enable the Business

FICO

As the business works to build differentiated customer experiences, launch new products, respond to shifting regulations, and maximize customer value, the speed of change becomes even more critical. Richard joined FICO in 2002 and was previously a project manager at Brokat Technologies. See all Posts. Related posts.

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Profitability and Customer Financial Health in Retail Banking

FICO

It’s an approach founded on a simple idea: when your customers do better, you do better. Here, we dig deeper to scope out what an operational focus on consumer financial health might look like for banks and offer practical steps banks can take today to move in that direction. It’s a right-now competitive imperative.

Retail 52
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Here Are 35 Casualties Of The Retail Apocalypse And Why They Failed

CB Insights

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Summary: Toys “R” Us was the third largest bankruptcy in the US (after KMart in 2002 and Federated Department Stores, now Macy’s, in 1990). Toys “R” Us.

Retail 78
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Finovate Debuts: ICAR Builds a Digital Identify Profile for Client ID Verification

Fintech Labs Insights

Based in Barcelona, Spain, ICAR launched in 2002 as a spin-off of the Computer Vision Center at the University of Barcelona. Campmany: ICAR offers online and e-business solutions for the correct customer identification in order to prevent identity fraud and reduce operating costs, while providing a good user experience.

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Decision Platform Know-How Makes Winning Customers Personal

FICO

In fact, as early as next year, it’s predicted at least one in four (25%) will be reliant on applied intelligence, in the shape of AI sentiment analysis, to improve customer experience via decision platforms. Hoist has now improved the customer experience, streamlined operations and sped up processing.

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FICO Platform Gets 19 Major Enhancements in Applied Intelligence

FICO

Empower Your Enterprise Transformation As organizations increase in size, an unfortunate side effect is that many become siloed by department and distant from the customer. Multiple roles across data science, risk management, marketing, operations, and lines of business can collaborate effectively to drive cross-functional change.

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21 Lessons From Jeff Bezos’ Annual Letters To Shareholders

CB Insights

2012: Surprise and delight your customers to build long-term trust. 2008: Work backwards from customer needs to know what to build next. 2002: Build your business on your fixed costs. 1998: Stay terrified of your customers. It collects payments from customers before payments to suppliers are due. With almost $17.5