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Small Business, Big Banking Not A Winning Combo, Survey Finds

PYMNTS

The 2017 report from FIS surveyed nearly 500 SMEs in the U.S. PYMNTS examines some of the most telling data from the survey below. -14% with revenues up to $500 million. The data is clear: While most small businesses use some type of large, global bank, a significant portion of them are not happy with the services being provided.

Survey 112
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How Brick-and-Mortar Banks Can Seize The Digital Moment

PYMNTS

Local and regional banks may have once been more insulated from these trends than other businesses since they are often trusted names within their communities and maintain long-standing relationships with their customers. This series, based on a survey of 3,000 cardholding U.S. Our research shows that 28.5 Among this group, 31.4

Regional 241
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Creating a Customer-Centric, Digital Financial Institution

Abrigo

Does your financial institution support a culture of innovation and an environment that welcomes new technology? To further cultivate an innovative mindset at your institution, your bank or credit union may look to add new talent – younger talent, in particular.

Oklahoma 218
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Seeking Banking Balance Between Physical And Digital

PYMNTS

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. A separate survey from management consulting firm Bain & Co. It has also meant working in anticipation of the changing needs of millennial users.

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Deep Dive: Digital-First Banking’s Challenges And Benefits

PYMNTS

Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications. Recent innovations have enabled these machines to perform more functions than ever, including connecting with live tellers at off-site locations via webcams.

ATM 151
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Does Anyone Outside PR Firms Think Surveys Are Newsworthy?

Tech and Finance

In a recent blog at Articulate Communications I wrote about the number of surveys that public relations firms send out, and how useless many of them are. I just reviewed my Inbox to see what the recent evidence is…the results are below and include six surveys I have received so far today.

Survey 28
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Credit Unions? Bid To Bridge The Challenger Bank Perception-vs.-Reality Gap

PYMNTS

Right now, at least as found recently in the PYMNTS/PSCU collaboration , “Credit Union Innovation Playbook: Challenger Banks Edition,” CUs face some competitive pressures. . As the survey of more than 4,000 CU members, CU leaders and FinTech executives showed, 41.4 Against that backdrop, the CUs have their work cut out for them.