Money and Payments

JUNE 8, 2017

This April, the FCA launched its consultation on the Implementation of the revisedPayment Services Directive(PSD2): draft Approach Documentand draft Handbook changes. When reading this I was in particular paying close attention to the discussion of the limited network exemption in article 3k.

Handbook 28

Handbook Payments Regulation Retail 28

PYMNTS

MAY 13, 2016

Taking a page from the old Tom Petty Handbook, Target CEO Brian Cornell has officially determined that the retailer will not back down on its inclusive bathroom policy.

Policies 100

Policies Handbook Mississippi Community 100

FICO

JUNE 2, 2020

While fraud is a challenging and widespread problem in retail, wireless providers can readily adopt fraud management and communications solutions already in wide use by financial institutions. Finally, as a last resort, I pulled a page out of the disgruntled airline customer’s handbook and took to Twitter. The good news?

Customer Experience 52

Customer Experience Fraud Handbook Management 52

PYMNTS

JULY 30, 2018

It can be tempting to look at the quick-service restaurant (QSR) and dining space and wonder if the restaurants — like their cousins in brick-and-mortar retail — didn’t quite catch on to the emerging power of the digital economy fast enough. Transformations Take Time.

System 101

System Branding Handbook Operations 101

FICO

MAY 19, 2020

Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering. Retail Banking Channels. Link our authentication, non-monetary and high-risk transactional decisioning to guard against application and takeover fraud.

Fraud 52

Fraud Management Handbook Cards 52

PYMNTS

JUNE 17, 2016

Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Large retailers leave their customers abandoned at the virtual checkout aisle at the same rate that the smaller guys do. Size doesn’t matter.

Retail 100

Retail Online System Strategy 100

PYMNTS

JULY 7, 2016

One of the principles of the still-in-progress omnicommerce handbook is that, in an ideal world, inventory is a fluid commodity that flows across channels as easily as revenue does into retailers’ pockets. That’s obviously not always the case, and Walmart is seeing what happens if it breaks that rule in a major way.

Online 101

Online Handbook Branding Retail 101