FICO
JUNE 2, 2020
As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. Lesson 1: Believe Your Customer.
PYMNTS
JUNE 17, 2016
Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Large retailers leave their customers abandoned at the virtual checkout aisle at the same rate that the smaller guys do. Size doesn’t matter.
FICO
MAY 19, 2020
Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering. The customer experience impact of declines at this time. How an increased amount of point-of-sale (POS) based transactions compared with the customer’s normal could look out of pattern.
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