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FCA’s Consumer Duty Mandates Sharper Use of Technology

FICO

They apply to both new and existing products and represent one of the single biggest compliance overhauls since the publication of the regulator’s Treating Customer Fairly Initiative in 2006. The Consumer Duty brings a 12th principle into the FCA Handbook, known as the Consumer Principle. Act in good faith towards retail consumers.

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4 Ways to Create a Better Customer Experience in Fraud

FICO

While fraud is a challenging and widespread problem in retail, wireless providers can readily adopt fraud management and communications solutions already in wide use by financial institutions. Finally, as a last resort, I pulled a page out of the disgruntled airline customer’s handbook and took to Twitter. The good news?

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Top 5 Fraud Manager Considerations During COVID-19

FICO

Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering. Retail Banking Channels. Link our authentication, non-monetary and high-risk transactional decisioning to guard against application and takeover fraud.

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Dear MBAs, AI is Coming For You: The Coming Wave of Expert Automation & Augmentation Software (EAAS)

CB Insights

Compliance Officers. Startups are using AI to automate various steps of the recruitment and on-boarding process, from resume parsing, sentiment analysis in interviews, and using chatbots for monitoring compliance. Persado’s clients include travel and retail giants like Norwegian CruiseLine, Hotels.com, Burlington, and Sears.