FCA’s Consumer Duty Mandates Sharper Use of Technology
FICO
JANUARY 9, 2023
FCA’s Consumer Duty Mandates Sharper Use of Technology. The Consumer Duty brings a 12th principle into the FCA Handbook, known as the Consumer Principle. It gives a simple instruction that firms “must act to deliver good outcomes for retail customers”. Act in good faith towards retail consumers. FICO Admin.
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