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Bypass CEO: Dining’s Big Digital Disruption

PYMNTS

But getting that infrastructure into place is a time-consuming process all on its own, and is just the beginning of the omnichannel journey for the restaurant operator. The day of the middleware operator — which connects an old POS system to new third-party services — is coming to an end. Transformations Take Time.

System 101
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4 Ways to Create a Better Customer Experience in Fraud

FICO

While fraud is a challenging and widespread problem in retail, wireless providers can readily adopt fraud management and communications solutions already in wide use by financial institutions. I thought through what steps the fraud operations team might be taking to resolve these mysteries. The good news?

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Top 5 Fraud Manager Considerations During COVID-19

FICO

Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering. Also, with reduced staff in the office, it’s important to consider other operational changes such as an increase in the volume of cases that go to auto-resolution to assist with operational capacity.

Fraud 52
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The Four Blind Spots Costing Big Retail Big Bucks

PYMNTS

Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Large retailers leave their customers abandoned at the virtual checkout aisle at the same rate that the smaller guys do. Size doesn’t matter.

Retail 100
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FCA’s Consumer Duty Mandates Sharper Use of Technology

FICO

The Consumer Duty brings a 12th principle into the FCA Handbook, known as the Consumer Principle. It gives a simple instruction that firms “must act to deliver good outcomes for retail customers”. Act in good faith towards retail consumers. Read more background to the IFRS 9 learnings on models and operations.

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Finovate Debuts: Capriza Makes Enterprise Apps Uber-Easy

Fintech Labs Insights

Nobody needs a manual to use FaceBook, or a handbook to guide them through an Uber app. ” “Examples of this at the retail level abound,” he continued. In the first case, Capriza helps financial service professionals operate more efficiently by reducing complexity. The technology also should be personal.

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Dear MBAs, AI is Coming For You: The Coming Wave of Expert Automation & Augmentation Software (EAAS)

CB Insights

The company has since evolved past journalism focusing on what are likely more lucrative verticals such as financial services, government, and CPG-retail, but it’s roots at automating the journalist are notable as one of the earliest EAAS platforms. Series A round.