FICO

MAY 19, 2020

Blocked cards and frozen funds that are under investigation are a major headache to consumers and nimble organizations will be doing all they can to minimize these and to look at how they might make their policies more flexible. Card Fraud. Retail Banking Channels. The customer experience impact of declines at this time.

Fraud 52

Fraud Management Handbook Cards 52

PYMNTS

JULY 30, 2018

But getting that infrastructure into place is a time-consuming process all on its own, and is just the beginning of the omnichannel journey for the restaurant operator. For 50 years, consumers have been walking in to stores and handing over a credit card,” Lloyd said. “It Transformations Take Time.

System 101

System Branding Handbook Operations 101

FICO

JUNE 2, 2020

While fraud is a challenging and widespread problem in retail, wireless providers can readily adopt fraud management and communications solutions already in wide use by financial institutions. Why can’t they text or email me like my credit card company does when I’ve filed a fraud claim, to keep me apprised of its status?” I wondered.

Customer Experience 52

Customer Experience Fraud Handbook Management 52

PYMNTS

JUNE 17, 2016

Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Large retailers leave their customers abandoned at the virtual checkout aisle at the same rate that the smaller guys do. Size doesn’t matter.

Retail 100

Retail Online System Strategy 100