FICO

JUNE 2, 2020

While fraud is a challenging and widespread problem in retail, wireless providers can readily adopt fraud management and communications solutions already in wide use by financial institutions. I thought through what steps the fraud operations team might be taking to resolve these mysteries. The good news?

Customer Experience 52

Customer Experience Fraud Handbook Management 52

FICO

MAY 19, 2020

Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering. Also, with reduced staff in the office, it’s important to consider other operational changes such as an increase in the volume of cases that go to auto-resolution to assist with operational capacity.

Fraud 52

Fraud Management Handbook Cards 52

FICO

JANUARY 9, 2023

They apply to both new and existing products and represent one of the single biggest compliance overhauls since the publication of the regulator’s Treating Customer Fairly Initiative in 2006. The Consumer Duty brings a 12th principle into the FCA Handbook, known as the Consumer Principle. Act in good faith towards retail consumers.

Technology 52

Technology Compliance Strategy Regulation 52

CB Insights

JANUARY 4, 2018

Compliance Officers. Startups are using AI to automate various steps of the recruitment and on-boarding process, from resume parsing, sentiment analysis in interviews, and using chatbots for monitoring compliance. Persado’s clients include travel and retail giants like Norwegian CruiseLine, Hotels.com, Burlington, and Sears.

Software 75

Software Compliance Training Google 75