Handbook Operations Retail Security 
FICO
JUNE 2, 2020
As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. I thought through what steps the fraud operations team might be taking to resolve these mysteries. My former wireless provider, I will add.). The good news?
FICO
MAY 19, 2020
Improve our defenses, and refresh our operations handbook, to handle the increase in mule accounts for money laundering. Also, with reduced staff in the office, it’s important to consider other operational changes such as an increase in the volume of cases that go to auto-resolution to assist with operational capacity.
Fintech Labs Insights
JANUARY 11, 2016
Nobody needs a manual to use FaceBook, or a handbook to guide them through an Uber app. Capriza turns complicated business processes into efficient, secure, mobile apps designed around the user’s workflow, not the other way around. ” “Examples of this at the retail level abound,” he continued.
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