FICO

MAY 19, 2020

History tells us that things like natural disasters, times of economic instability, and fears of recession or unemployment provide the perfect environment for increased fraud and financial crime. So, I thought I would outline my top 5 fraud manager considerations during COVID-19. Examples include fake emails from CDC, WHO, and FEMA.

Fraud 52

Fraud Management Handbook Cards 52

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. It came as a big shock, then, when I found myself in the middle of a fraud investigation — by my own wireless provider! (My My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

FICO

JANUARY 9, 2023

The Consumer Duty brings a 12th principle into the FCA Handbook, known as the Consumer Principle. It gives a simple instruction that firms “must act to deliver good outcomes for retail customers”. Act in good faith towards retail consumers. Read more background to the IFRS 9 learnings on models and operations.

Technology 52

Technology Compliance Strategy Regulation 52