PYMNTS

JANUARY 31, 2020

Consumers appear to be moving their debit payments away from brick-and-mortar stores toward eCommerce channels, meaning FIs and card issuers must work to support them while minimizing online security risks. These organizations need to fend off anything threatening, combatting both popular and emerging debit fraud attack methods.

Fraud 148

Fraud ATM Cards Security 148

PYMNTS

MAY 16, 2019

Call center providers have two options to keep up with the increase in interactions, according to Paul Lasserre, vice president of product management and artificial intelligence (AI) at Genesys. Say a customer wants to return a pair of shoes she purchased online but is unsure how, so she calls the retailer’s contact center.

Knowledge Base 100

Knowledge Base Fraud Security Software 100

Independent Banker

DECEMBER 31, 2022

The use of digital technology and artificial intelligence has changed the workplace dramatically in recent decades, but the pandemic accelerated this shift by forcing remote working and driving online commerce. We’ve seen an amazing uptick in fraud,” she adds. “So, Visit ICBA Community Banker University to learn more.

Training 98

Training Community Bank Community Knowledge Base 98

PYMNTS

OCTOBER 10, 2019

Knowledge-based authentication (KBA) tools, including passwords and security questions, tend to be the primary strategy for verifying identity, and this is true for areas of financial services beyond the consumer world. Yet, as small business financial management company Nav told PYMNTS in the Tracker, KBA still reigns supreme.

Strategy 124

Strategy Lending Knowledge Base Tools 124

FICO

JUNE 8, 2020

Ultimately, they use it to manipulate both your customers and employees to commit fraud. Sometimes, fraudsters don’t have all of the pieces of the puzzle together, so they often further manipulate your employees, systems and customers in order to get the full suite of assets they need to commit a fraud. Strategic Areas to Focus On.

Fraud 52

Fraud Training Data Knowledge Base 52

PYMNTS

OCTOBER 7, 2019

Nav — a financial management app for small businesses that helps users access credit reports from commercial and consumer credit bureaus — is well aware of lackluster authentication procedures’ consequences. The system has never fallen victim to fraud, despite several attempts by bad actors, according to Hanson. How Nav Works.

Tools 101

Tools Data Security Fraud 101

Gonzobanker

MAY 7, 2018

The plain truth is that banking has too many high paid managers who would struggle to justify what they do productively with their 2,000 hours of work time per year. Executives should drive overall self-service strategy scorecards in their organizations that highlight origination, servicing, fraud and back-office functions.

Leadership 87

Leadership Operations Lending Strategy 87