PYMNTS
APRIL 22, 2016
The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “But
PYMNTS
NOVEMBER 20, 2018
For fitness aficionados and those just looking to get in a workout, several online platforms have emerged to help them bring home the gym experience. But NEOU Co-founder Nathan Forster found that existing offerings forced consumers to buy expensive equipment and lacked a great user experience. “I
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Gonzobanker
MARCH 28, 2024
Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. Due diligence is your friend. Don’t be sold on vaporware.
PYMNTS
APRIL 21, 2016
Dickinson said that dealing with a mobile consumer had to start with mobile first and then adapting the banking features and user experiences from there. Taking Uber and translating what’s made it so successful and compelling and applying it to a digital-only bank experience was an exercise in looking through the consumer’s lens.
PYMNTS
AUGUST 24, 2017
In this case, though, that upgrade comes to a security protocol designed to strengthen security around online credit card transactions, but which has seen little change since its inception 17 years ago. Of course, a streamlined user experience and mobile-first approach will encourage adoption, as well.
PYMNTS
MAY 31, 2018
The biggest problem with online authentication is that it’s, well, online. The user’s specific device must also be present, and the final, knowledge-based layer must be provided – so even if a fraudster managed to get his hands on the right device, he would still be barred from doing any damage without the user’s PIN.
FICO
MARCH 6, 2020
Financial crimes compliance has often been seen as a mere cost-center activity, and a “check-the-box” exercise to keep auditors and regulators satisfied. Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience. However, this has changed over time.
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