PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “But

User Experience 100

User Experience Digital Banking Customer Experience System 100

Gonzobanker

MARCH 28, 2024

Fiserv has worked to consolidate multiple digital platforms, and after disappointments from previous aspirations of its Corillian, Retail Online Banking and Architect platforms, the company is now working to build credibility with its “Experience Digital” strategy. Due diligence is your friend. Don’t be sold on vaporware.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

AUGUST 24, 2017

In this case, though, that upgrade comes to a security protocol designed to strengthen security around online credit card transactions, but which has seen little change since its inception 17 years ago. Of course, a streamlined user experience and mobile-first approach will encourage adoption, as well.

Security 102

Security CA User Experience Mobile 102

PYMNTS

MAY 31, 2018

The biggest problem with online authentication is that it’s, well, online. The user’s specific device must also be present, and the final, knowledge-based layer must be provided – so even if a fraudster managed to get his hands on the right device, he would still be barred from doing any damage without the user’s PIN.

ATM 109

ATM Data Security Regulation 109

FICO

MARCH 6, 2020

I also manage the partner channels and programs for our financial crime compliance solutions. In 2014, I joined Tonbeller as Head of Sales & Channel Operations and became Management Board member shortly thereafter. FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more.

Compliance 81

Compliance Technology Fraud Analytics 81

CB Insights

OCTOBER 31, 2019

Personal finance: Using chatbots to help people manage their spending. Customer journey: Using chat to get people from online to brick-and-mortar. From crawling financial documents to simplifying how users manage their money, chatbots are creating more efficient financial technology on both the back- and front-end.

Industry 78

Industry Examples Tools Retail 78

CB Insights

OCTOBER 31, 2017

The Pivot : We came up with a fresh take on the plethora of AR-style apps that create visual effects based on face detection and tracking… [Poor user experience] had a big impact on our retention metrics. Markafoni was an online shopping destination for Turkish consumers, specialising in clothing and fashion accessories.

Company 78

Company US San Francisco Capital 78