PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Gonzobanker

MARCH 28, 2024

Importantly, the company’s announced migration of “CEB” customers to D1 is a major lift and cheese-moving event for FIS customers. Jack Henry continues to build out its Banno platform from a prior acquisition and is rapidly moving its customer base away from the NetTeller internet platform. Due diligence is your friend.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

APRIL 21, 2016

Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. It’s an online savings account, we’re not the first ones to do this, certainly. When in doubt, spin out. Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

FICO

MARCH 6, 2020

Financial crimes compliance has often been seen as a mere cost-center activity, and a “check-the-box” exercise to keep auditors and regulators satisfied. Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience.

Compliance 81

Compliance Technology Fraud Analytics 81