Customer Experience Leadership Marketing social media 
Perficient
DECEMBER 14, 2020
Healthcare marketers’ role has shifted dramatically in recent years as technologies have advanced, social media use has skyrocketed, and patients have embraced consumerism. Ways healthcare marketing teams can build resiliency and strengthen patient trust. Telehealth’s impact on patient acquisition strategy.
Perficient
DECEMBER 8, 2020
These companies are experimenting aggressively with personalized search experiences, attribute-based contact routing, custom call scripting, and social media text analysis to know when and what to communicate to consumers, predict actions, optimize offers, and identify when they are ready to buy.
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PYMNTS
APRIL 28, 2020
Brands are finding new ways to get in front of their customers as standard outlets like news and social media are loaded with misinformation and just plain disturbing news. Sponsorships, perhaps more than any other marketing area, have been turned on their collective heads. “If championships. That’s a lot of clutter.
Banking 2020
APRIL 28, 2015
This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks. Suman Kumar Chandra is the Director of Delivery at Virtusa.
Perficient
SEPTEMBER 29, 2020
“Consumer-centric experience” has become a buzzword in healthcare circles. In fact, working with healthcare organizations across the country, I hear from leadership over and over again: I want to create the Amazon experience! So what can healthcare learn from retail about building a “consumer-centric experience”?
Abrigo
MAY 5, 2022
or largely focused on the domestic banking market. In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. We have webinars , whitepapers , and other resources to make your job easier.
Gonzobanker
MARCH 22, 2023
Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.
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