Customer Experience Innovation New York City Online 
PYMNTS
MAY 16, 2019
Which is what drove DTC food brand Hungryroot to open its first pop-up store this spring in New York City, according to Mollie Chen, vice president of brand and customer experience. We’re hoping the store will put us in touch with more customers and real-time feedback,” she said in an interview.
PYMNTS
SEPTEMBER 18, 2019
Among the defining endeavors of our time — at least for the worlds of payment and commerce — has been to bring brick-and-mortar retail stores into the new century. It’s an ongoing effort that has probably seen more failures than success stories, but that’s certainly not keeping people from betting on new innovations.
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PYMNTS
FEBRUARY 24, 2020
But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. According to a recent report from Forrester and Adobe , brands defined as “experience-driven” grow at a clip of 19 percent per year, compared to 13 percent for others.
PYMNTS
NOVEMBER 19, 2019
The combination of Service Cloud Voice and the Amazon Connect solution aim to speed up call resolution while streamlining operations, allowing businesses to provide a powerful customer experience. The new services were announced at Salesforce’s Dreamforce conference Nov. 19-22 in San Francisco and New York City.
PYMNTS
DECEMBER 13, 2019
The clock is ticking — holiday shipping deadlines are approaching and the last of the holiday shopping procrastinators are either rushing to order online or resigning themselves to a last-minute trip to a crowded mall or shopping center to tough it out in line with all the other procrastinators.
PYMNTS
SEPTEMBER 5, 2018
was responsible for an innovation that changed the way engagement rings were designed. is once again at work on innovation: This time, the retailer is reimagining its flagship store. As part of that mission, he wants to dedicate more space to serve VIP customers. A few decades later, in 1886, Tiffany & Co.
PYMNTS
AUGUST 10, 2020
Consumers have come to expect personalization in their shopping experiences, whether using online marketplaces such as Amazon and Etsy or mobile apps such as Gilt or Poshmark. Product recommendations, informed by purchase histories and preferred payment methods, are becoming a standard aspect of digital checkout experiences.
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