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Customer Experience in Financial Services

Celent Banking

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

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FinovateSpring 2017 Live Blog – Day 1

William Mills

He has more than 30 years of experience in financial technology and is a recognized leader in financial and technology marketing. Harnessing data science and deep marketing expertise, he and his team deliver analytics-driven Customer Experience solutions. Ramirez is CEO of Beyond the Arc, Inc.

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FinTech year in review: What we saw and where we’re going

Insights on Business

Technology isn’t a disruptor. Let’s face it, technology is only a disruptor to those who are not prepared to use it. Those who see technologies such as cloud, blockchain/distributed ledger, artificial intelligence, and machine learning as opportunities to modernize, reduce costs, and improve customer experiences, will be the leaders.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Others are hosted by former regulatory officials and current financial institution executives who have a knack for finding interesting guests to interview or well-timed topics to discuss. Using Data to Acquire, Engage, and Retain Banking Customers,” and “Customer Identity: Balancing Security and Seamless Banking Experiences.”

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Finovate Spring 2018 – Day 1

William Mills

He has more than 34 years of experience in financial technology and is a recognized leader in financial and technology marketing. Harnessing data science and deep marketing expertise, he and his team deliver analytics-driven Customer Experience solutions. Ramirez is CEO of Beyond the Arc, Inc.

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5 SEO Tactics to Increase Traffic to Your Website: Part 2

William Mills

Search Engine Optimization tactics to improve your digital footprint in the financial technology industry. Promote content via social media. Social media is a critical component of your search engine rankings. However, that is just the beginning. Create targeted content in blogs and white papers.

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Where Are Bankers Targeting IT Investments? William Mills Agency’s Bankers as Buyers 2017 Report Now Available

William Mills

Free report designed for the financial industry provides vendors and bankers better technology insights and a check against their own technology priorities. Leading industry analysts, consultants, bankers and financial technology professionals share commentary as well as insights on trends for the year.

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