Insights on Business
JULY 1, 2019
Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. It’s also a valuable training tool that can help improve agent performance, reduce the number of customer complaints and even highlight an emerging issue that may not be on anyone’s radar.
South State Correspondent
MAY 18, 2023
Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. Training time gets reduced, productivity increases, and employees provide more accurate and helpful answers. and future regulatory compliance.
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Independent Banker
OCTOBER 31, 2022
It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. However, banks should first consider their customers’ needs and the infrastructure and features needed in a lending platform before adopting a new digital strategy. Benefits of digital lending.
NCR
JULY 5, 2016
Not only do they consider the operational, technological and compliance challenges that arise but also any training and cultural obstacles. Key factors in the pursuit of digital transformation include: Management buy-in. Training and support regimes. Technological readiness. Self-service and automation solutions.
FICO
MARCH 28, 2023
Analytics and machine learning enable you to use powerful AI techniques to develop and train your machine learning models so you can deeply understand and predict customer behavior, enhance your decision making and power more customer-centric strategies. Link analysis helps you find networks of association across federated data stores.
Gonzobanker
DECEMBER 22, 2014
A keen industry mind who banks the highest tweets-per-minute ratio of anyone out there, Bradley departed his VP digital strategy position at California’s $3B Mechanics Bank to be North American head of innovation for $77B and Top 20 worldwide bank Santander. The “How Twitter Can Advance Your Career” Award – Bradley Leimer.
Fintech Labs Insights
MAY 24, 2016
Livneh: We currently work with some of the largest banks and card issuers in North America and Europe, as well as some smaller institutions that have advanced digital strategies. Finovate: Who are your primary customers? It’s not enough to simply present information to the customer.
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